The measurement of end-user computing satisfaction
MIS Quarterly
Organization context and information systems success: a contingency approach
Journal of Management Information Systems
Consultant engagement for computer system selection: a pro-active client role in small businesses
Information and Management
Impact of consultants on computerization success in small businesses
Information and Management
An examination of end-user types
Information and Management
A survey of rural small business computer use: success factors and decision support
Information and Management
The management of end user computing
Communications of the ACM
Small-firm computing: motivators and inhibitors
MIS Quarterly
Firm size and the characteristics of computer use
MIS Quarterly
The adoption of information technology: a foundation of E-commerce development in Thai culture
E-commerce and cultural values
An Integrated Performance Model Information Systems Projects
Journal of Management Information Systems
The impact of information technology on individual and firm marketing performance
Behaviour & Information Technology
The impact of 3D e-readiness on e-banking development in Iran: A fuzzy AHP analysis
Expert Systems with Applications: An International Journal
Factors Impacting the Success of Electronic Government: A Micro Level and a Back Office View
International Journal of Information Systems and Social Change
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This paper identifies computer usage patterns and investigates the relationships between these patterns and individual and organizational factors in small firms in New Zealand. The firms reported using mainly customized software packages for data storage and retrieval as well as for report generation. Male respondents used computers more heavily than females. The main findings are (1) computer usage patterns vary by functional areas, gender, and organizational level; (2) system usage is positively correlated with computer experience, self-training, external computer support, perceived ease of use, intrinsic rewards, and perceived usefulness; (3) user satisfaction is mainly correlated with management support, internal and external computer support, perceived ease of use, perceived intrinsic rewards, and perceived usefulness; and (4) education and external training are positively correlated with number of applications and tasks. The results suggest that intra- and extra-organizational factors that may hinder full computing assimilation should be addressed in an effort to enhance the chances of user computing success.