Rethinking the concept of user involvement
MIS Quarterly
Computer acceptance by social workers: some unexpected research findings
Computers in Human Services - Technology in people services: research, theory, and applications, part 2
User participation in system development revisited
Information and Management
Why do individuals use computer technology?: a Finnish case study
Information and Management
Information and Management
User resistance and strategies for promoting acceptance across system types
Information and Management
International Journal of Human-Computer Studies
Measuring user satisfaction with data warehouses: an exploratory study
Information and Management
Sources of dissatisfaction in end-user support: an empirical study
ACM SIGMIS Database
Computer anxiety and social workers: differences by access, use, and training
Journal of Technology in Human Services
Journal of Technology in Human Services
Why do people use information technology?: a critical review of the technology acceptance model
Information and Management
How self-efficacy and gender issues affect software adoption and use
Communications of the ACM - Why CS students need math
Social Science Computer Review
Understanding software project risk: a cluster analysis
Information and Management
Change and Resistance Help for the Practitioner of Change
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 08
The role of moderating factors in user technology acceptance
International Journal of Human-Computer Studies
The role of exogenous factors in technology acceptance: the case of object-oriented technology
Information and Management
A Taxonomy of Antecedents of Information Systems Success: Variable Analysis Studies
Journal of Management Information Systems
Analysis of Information Technology Success in Small Firms in New Zealand
International Journal of Information Management: The Journal for Information Professionals
Client information system as an everyday information tool in child protection work
Proceedings of the third symposium on Information interaction in context
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Human service management needs to pinpoint the areas in which to concentrate computer implementation efforts in order to achieve maximum satisfaction with new systems. This study sought to identify the most salient factors affecting user satisfaction in management and client oriented computer systems in human services. Along with commonly used factors to assess user computer satisfaction (UCS), congruence with human service norms was added. UCS was evaluated in newly implemented computer systems in four human services. Two had introduced management oriented systems and two had introduced client oriented systems (N=517). Hierarchical regression was conducted to assess the relative effects of four classes of variable (user, environmental, process, and system), on UCS. Contrary to expectations, results show that the two types of system were analogous with respect to contributing variables to UCS. Preparedness, importance to management, integration, usefulness, and technical support best predict UCS. Moreover, the systems did not differ with respect to congruence with human service norms, and this variable did not load on the regression. A discussion of the implications of these findings for implementation theory and human service management concludes the paper.