Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Empirical evaluation of the revised technology acceptance model
Management Science
Human-computer interaction (2nd ed.)
Human-computer interaction (2nd ed.)
Extending the technology acceptance model: the influence of perceived user resources
ACM SIGMIS Database - Special issue on adoption, diffusion, and infusion of IT
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Usability Engineering
COPLINK: managing law enforcement data and knowledge
Communications of the ACM
Testing the determinants of microcomputer usage via a structural equation model
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
Journal of Management Information Systems
Design principles for public safety response mobilization
dg.o '06 Proceedings of the 2006 international conference on Digital government research
A Multi-Method Approach to Assess Usability and Acceptability
Social Science Computer Review
Proceedings of the 11th International Conference on Electronic Commerce
Mobile Technology and Action Teams: Assessing BlackBerry Use in Law Enforcement Units
Computer Supported Cooperative Work
Electronic Commerce Research and Applications
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Increasingly, government agencies are facing the challenge of effective implementation of information technologies critical to their digital government programs and initiatives. This article reports two usercentric evaluation studies of COPLINK, an integrated knowledge management system that supports and enhances law enforcement officers' crime-fighting activities. Specifically, the evaluations concentrate on system usability and user acceptance in the law enforcement setting. The article describes the study designs, highlights the analysis results, and discusses their implications for digital government research and practices. Findings from these studies provide valuable insights into digital government system evaluation and, at the same time, shed light on how government agencies can design adequate management interventions to foster technology acceptance and use.