Development of an instrument measuring user satisfaction of the human-computer interface

  • Authors:
  • John P. Chin;Virginia A. Diehl;Kent L. Norman

  • Affiliations:
  • Univ. of Maryland, College Park, MD;Univ. of Maryland, College Park, MD;Univ. of Maryland, College Park, MD

  • Venue:
  • CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
  • Year:
  • 1988

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Abstract

This study is a part of a research effort to develop the Questionnaire for User Interface Satisfaction (QUIS). Participants, 150 PC user group members, rated familiar software products. Two pairs of software categories were compared: 1) software that was liked and disliked, and 2) a standard command line system (CLS) and a menu driven application (MDA). The reliability of the questionnaire was high, Cronbach's alpha=.94. The overall reaction ratings yielded significantly higher ratings for liked software and MDA over disliked software and a CLS, respectively. Frequent and sophisticated PC users rated MDA more satisfying, powerful and flexible than CLS. Future applications of the QUIS on computers are discussed.