Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Measuring usability: are effectiveness, efficiency, and satisfaction really correlated?
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Electronic voting system usability issues
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Myth of the Paperless Office
The Myth of the Paperless Office
A comparison of usability between voting methods
EVT'06 Proceedings of the USENIX/Accurate Electronic Voting Technology Workshop 2006 on Electronic Voting Technology Workshop
Electronic voting machines versus traditional methods: improved preference, similar performance
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Now do voters notice review screen anomalies? a look at voting system usability
EVT/WOTE'09 Proceedings of the 2009 conference on Electronic voting technology/workshop on trustworthy elections
Baseline usability data for a non-electronic approach to accessible voting
EVT/WOTE'10 Proceedings of the 2010 international conference on Electronic voting technology/workshop on trustworthy elections
Usability analysis of Helios: an open source verifiable remote electronic voting system
EVT/WOTE'11 Proceedings of the 2011 conference on Electronic voting technology/workshop on trustworthy elections
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In the United States, computer-based voting machines are rapidly replacing other older technologies. While there is potential for this to be a usability improvement, particularly in terms of accessibility, the only way it is possible to know if usability has improved is to have baseline data on the usability of traditional technologies. We report an experiment assessing the usability of punch cards, lever machines, and two forms of paper ballot. There were no differences in ballot completion time between the four methods, but there were substantial effects on error rate, with the paper ballots superior to the other methods as well as an interaction with age of voters. Subjective usability was assessed with the System Usability Scale and showed a slight advantage for bubble-style paper ballots. Overall, paper ballots were found to be particularly usable, which raises important technological and policy issues.