Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '95 Conference Companion on Human Factors in Computing Systems
The importance of percent-done progress indicators for computer-human interfaces
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Quality is in the eye of the beholder: meeting users' requirements for Internet quality of service
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Usability Engineering
Proceedings of the 20th annual ACM symposium on User interface software and technology
The role of context in perceptions of the aesthetics of web pages over time
International Journal of Human-Computer Studies
Etude des métaphores temporelles sur la perception du temps d'attente
Proceedings of the 20th International Conference of the Association Francophone d'Interaction Homme-Machine
Faster progress bars: manipulating perceived duration with visual augmentations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Usability Metric for User Experience
Interacting with Computers
Active progress bars: facilitating the switch to temporary activities
CHI '11 Extended Abstracts on Human Factors in Computing Systems
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Despite technological progress, daily Human-Computer Interactions (HCI) are still encompassing moments where the interaction between the user and the system is temporarily interrupted (file download, setup of a program, etc.). These waiting times are often sources of anxiety and irritation. In order to enhance the User eXperience (UX) during waiting time in HCI, this research based on cognitive models of time perception focuses on the impact of several variables on the satisfaction and waiting time perceived by a user. Variations in waiting time duration, cognitive workload and informational level of a feedback screen are therefore experimentally created to study their impact on satisfaction and waiting time perception. The results confirm the existence of a link between cognitive workload and waiting time perception and may provide valuable information for User Interface design.