Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How fluent is your interface?: designing for international users
INTERCHI '93 Proceedings of the INTERCHI '93 conference on Human factors in computing systems
The media equation: how people treat computers, television, and new media like real people and places
ACM Transactions on Computer-Human Interaction (TOCHI)
Integrating culture into interface design
CHI 98 Cconference Summary on Human Factors in Computing Systems
Global-software development lifecycle: an exploratory study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social affordances of computer-mediated communication technology: understanding adoption
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Towards Effective Usability Evaluation in Asia: Cross-Cultural Differences
OZCHI '96 Proceedings of the 6th Australian Conference on Computer-Human Interaction (OZCHI '96)
"It's about the information stupid!": why we need a separate field of human-information interaction
CHI '06 Extended Abstracts on Human Factors in Computing Systems
The social affordances of computer-supported collaborative learning environments
FIE '01 Proceedings of the Frontiers in Education Conference, 2001. on 31st Annual - Volume 01
Technological intersubjectivity and appropriation of affordances in computer supported collaboration
Technological intersubjectivity and appropriation of affordances in computer supported collaboration
Technological intersubjectivity in computer supported intercultural collaboration
Proceedings of the 2009 international workshop on Intercultural collaboration
Non-universal usability?: a survey of how usability is understood by Chinese and Danish users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Cultural cognition in usability evaluation
Interacting with Computers
Is representational guidance culturally relative?
CSCL'09 Proceedings of the 9th international conference on Computer supported collaborative learning - Volume 1
Towards a Theory of Socio-technical Interactions
EC-TEL '09 Proceedings of the 4th European Conference on Technology Enhanced Learning: Learning in the Synergy of Multiple Disciplines
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
Relationship model in cultural usability testing
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
IWIC'07 Proceedings of the 1st international conference on Intercultural collaboration
Cross-cultural design of a groupware application for global virtual team
IDGD'11 Proceedings of the 4th international conference on Internationalization, design and global development
Evaluating game preference using the fun toolkit across cultures
BCS-HCI '12 Proceedings of the 26th Annual BCS Interaction Specialist Group Conference on People and Computers
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In this paper, we argue for an increased scope of universal design to encompass usability and accessibility for not only users with physical disabilities but also for users from different cultures. Towards this end, we present an empirical evaluation of cultural usability in computer-supported collaboration. The premise of this research is that perception and appropriation of socio-technical affordances vary across cultures. In an experimental study with a computer-supported collaborative learning environment, pairs of participants from similar and different cultures (American-American, American-Chinese, and Chinese-Chinese) appropriated affordances and produced technological intersubjectivity. Cultural usability was analyzed through the use of performance and satisfaction measures. The results show a systemic variation in efficiency, effectiveness, and satisfaction between the two cultural groups. Implications of these findings for the research and practice of usability, in general, and cultural usability, in particular, are discussed in this paper.