Strategies for encouraging successful adoption of office communication systems
ACM Transactions on Information Systems (TOIS)
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
Video as a technology for informal communication
Communications of the ACM
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Socially translucent systems: social proxies, persistent conversation, and the design of “babble”
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The adoption and use of “BABBLE”: a field study of chat in the workplace
Proceedings of the Sixth European conference on Computer supported cooperative work
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
From awareness to connectedness: the design and deployment of presence displays
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
International Journal of Web Based Communities
Critically analyzing workplace discourse to inform AAC device design
ACM SIGACCESS Accessibility and Computing
Affordance table: a collaborative smart interface for process control
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: applications and services
Theme issue on social interaction and mundane technologies
Personal and Ubiquitous Computing
Explaining culture: an outline of a theory of socio-technical interactions
Proceedings of the 3rd international conference on Intercultural collaboration
Intra- and Inter-Cultural Usability in Computer-Supported Collaboration
Journal of Usability Studies
Affordances in HCI: toward a mediated action perspective
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Computer-mediated communication (CMC) technology includes messaging systems, such as e-mail, and conferencing technologies designed to facilitate group work. Technology researchers argue that CMC adoption fails when it interferes with subtle and complex social dynamics of groups. Yet, empirical studies of CMC use which explicitly associate social behavior with design features are largely absent from the literature. Also absent are conceptual tools for detecting and describing such behavior. This research addresses these absences by closely examining how CMC design supports social interaction among distributed work groups and thus, stimulates or suppresses adoption. Contributions of this work are a principled understanding of sociotechnical issues surrounding CMC use and recommendations for design.