Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The productivity paradox of information technology
Communications of the ACM
Measuring usability: preference vs. performance
Communications of the ACM
IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use
International Journal of Human-Computer Interaction
Beyond the productivity paradox
Communications of the ACM
Measuring usability: are effectiveness, efficiency, and satisfaction really correlated?
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Exploiting space and location as a design framework for interactive mobile systems
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction with mobile systems
Usability Engineering
Expanding the 'mobility' concept
ACM SIGGROUP Bulletin
From Freedom to Involvement: On the Rhetoric of Mobility in HCI Research
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 1 - Volume 01
Current practice in measuring usability: Challenges to usability studies and research
International Journal of Human-Computer Studies
The Mobile Revolution: The Making of Mobile Services Worldwide
The Mobile Revolution: The Making of Mobile Services Worldwide
International Journal of Electronic Commerce
Providing web services to mobile users: the architecture design of an m-service portal
International Journal of Mobile Communications
Developing a questionnaire for measuring mobile business service experience
Proceedings of the 10th international conference on Human computer interaction with mobile devices and services
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Companies deploy mobile business services to enable efficient work processes and gain increases in productivity. However, the success of the services in fulfilling these goals depends on several factors from the usability of the service to its success in supporting the business processes of the companies. This paper reviews existing measures for the usability of services and measures for evaluating the effects of mobile business services on the productivity of the company. We discuss the usefulness of the existing measures in the mobile business context, where both mobility and work-context pose specific demands for the services. The review showed that existing measures rarely consider the great contextual variation caused by mobility of the services and the demands this poses on usability; which, in turn, affects productivity. To build a measurement tool that better meets the requirements of mobile business services, we completed case studies on two mobile business services, one used in passenger transport and the other in construction sites. Based on the understanding gained from the case studies, we propose a list of themes addressing both usability and productivity measures that work as the basis for a multidisciplinary measurement tool, MoBiS-Q.