Developing a questionnaire for measuring mobile business service experience

  • Authors:

  • Maiju Vuolle;Mari Tiainen;Titti Kallio;Teija Vainio;Minna Kulju;Heli Wigelius

  • Affiliations:

  • Tampere University of Technology, Tampere, Finland;Nokia Oyj, Services & Software, Tampere, Finland;TeliaSonera, Sonera, Finland;Tampere University of Technology, Tampere, Finland;Technical Research Centre of Finland, Tampere, Finland;Tampere University of Technology, Tampere, Finland

  • Venue:
  • Proceedings of the 10th international conference on Human computer interaction with mobile devices and services
  • Year:
  • 2008

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Abstract

In this paper, three dimensions are conceptualized to represent elements of mobile business service experience. By combining these perspectives, namely usability, mobile working context and mobile work productivity, we aim to understand the nature of mobile work and how mobile business services could support users in this context. A questionnaire, MoBiS-Q, for measuring these dimensions has been developed and tested in three pilot studies during real service development processes. Iterative item generation and refinement were conducted through examination of the literature, interviews and pre-testing. MoBiS-Q is a multidisciplinary tool that provides a basis for joint development between relevant parties and departments in an organization, including user representatives, sales, marketing, product management, technology, and usability.