Best practices for capturing context in user experience studies in the wild

Authors:
Virpi Roto;Heli Väätäjä;Satu Jumisko-Pyykkö;Kaisa Väänänen-Vainio-Mattila
Affiliations:
University of Helsinki, Finland and Tampere University of Technology, Tampere, Finland;Tampere University of Technology, Tampere, Finland;Tampere University of Technology, Tampere, Finland;Tampere University of Technology, Tampere, Finland
Venue:
Proceedings of the 15th International Academic MindTrek Conference: Envisioning Future Media Environments
Year:
2011

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Abstract

In user experience studies, researchers' aim is to understand how the used system, the user's state and the context influence the user experience. Despite existing general guidance to conduct user studies in real life contexts and a variety of field study methods for investigating user experience, specific and comprehensive guidance for capturing data about the circumstances that affect user experience is missing. In this paper, we present best practices for taking the context characteristics into account in user experience studies conducted in mobile and ubiquitous contexts. Based on a literature review and insights from our own field studies, we derived 18 best practices to cope with the real-world context in the planning, data collection and analysis phases of user experience studies. The presented best practices support researchers and practitioners in conducting more reliable UX studies "in the wild".