Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An approach to large-scale collection of application usage data over the Internet
Proceedings of the 20th international conference on Software engineering
Semantic Analysis of Business Process Executions
EDBT '02 Proceedings of the 8th International Conference on Extending Database Technology: Advances in Database Technology
A context-aware experience sampling tool
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Remote evaluation for post-deployment usability improvement
AVI '98 Proceedings of the working conference on Advanced visual interfaces
Preface: Special Issue on User Modeling and Personalization for Television
User Modeling and User-Adapted Interaction
Evaluating collaborative filtering recommender systems
ACM Transactions on Information Systems (TOIS)
Personalized Digital Television: Targeting Programs to Individual Viewers (Human-Computer Interaction Series, 6)
TiVo: making show recommendations using a distributed collaborative filtering architecture
Proceedings of the tenth ACM SIGKDD international conference on Knowledge discovery and data mining
ICEBE '05 Proceedings of the IEEE International Conference on e-Business Engineering
Being accurate is not enough: how accuracy metrics have hurt recommender systems
CHI '06 Extended Abstracts on Human Factors in Computing Systems
Business process mining: An industrial application
Information Systems
MyExperience: a system for in situ tracing and capturing of user feedback on mobile phones
Proceedings of the 5th international conference on Mobile systems, applications and services
Specification for User Modeling with Self-Observing Systems
ACHI '08 Proceedings of the First International Conference on Advances in Computer-Human Interaction
Choice: abidcating or exercising?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Extracting "broken expectations" from call center records: why and how
CHI '08 Extended Abstracts on Human Factors in Computing Systems
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Reconexp: a way to reduce the data loss of the experiencing sampling method
Proceedings of the 10th international conference on Human computer interaction with mobile devices and services
Grasping product pragmatics: a case with internet on tv
Proceedings of the 1st international conference on Designing interactive user experiences for TV and video
Model-Driven Instrumentation of Graphical User Interfaces
ACHI '09 Proceedings of the 2009 Second International Conferences on Advances in Computer-Human Interactions
IEICE Transactions on Fundamentals of Electronics, Communications and Computer Sciences
ProM 4.0: comprehensive support for real process analysis
ICATPN'07 Proceedings of the 28th international conference on Applications and theory of Petri nets and other models of concurrency
An outlook on semantic business process mining and monitoring
OTM'07 Proceedings of the 2007 OTM Confederated international conference on On the move to meaningful internet systems - Volume Part II
Fuzzy mining: adaptive process simplification based on multi-perspective metrics
BPM'07 Proceedings of the 5th international conference on Business process management
The web service modeling language WSML: an overview
ESWC'06 Proceedings of the 3rd European conference on The Semantic Web: research and applications
A generic import framework for process event logs
BPM'06 Proceedings of the 2006 international conference on Business Process Management Workshops
Enhancing the business analysis function with semantics
ODBASE'06/OTM'06 Proceedings of the 2006 Confederated international conference on On the Move to Meaningful Internet Systems: CoopIS, DOA, GADA, and ODBASE - Volume Part I
Editorial: Measuring the impact of personalization and recommendation on user behaviour
International Journal of Human-Computer Studies
A literature review and classification of recommender systems research
Expert Systems with Applications: An International Journal
Collective intelligence as mechanism of medical diagnosis: The iPixel approach
Expert Systems with Applications: An International Journal
Facilitating Team Processes with Recommender Systems: A Behavioral Science Perspective
Proceedings of the 13th International Conference on Knowledge Management and Knowledge Technologies
Hi-index | 0.00 |
This paper deals with the evaluation of the recommendation functionality inside a connected consumer electronics product in prototype stage. This evaluation is supported by a framework to access and analyze data about product usage and user experience. The strengths of this framework lie in the collection of both objective data (i.e., ''What is the user doing with the product?'') and subjective data (i.e., ''How is the user experiencing the product?''), which are linked together and analyzed in a combined way. The analysis of objective data provides insights into how the system is actually used in the field. Combined with the subjective data, personal opinions and evaluative judgments on the product quality can be then related to actual user behavior. In order to collect these data in a most natural context, remote data collection allows for extensive user testing within habitual environments. We have applied our framework to the case of an interactive TV recommender system application to illustrate that the user experience of recommender systems can be evaluated in real-life usage scenarios.