Designing for usability: key principles and what designers think
Communications of the ACM
Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Evaluating usability of human-computer interfaces: a practical method
Evaluating usability of human-computer interfaces: a practical method
User interface evaluation in the real world: a comparison of four techniques
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A cost-effective evaluation method for use by designers
International Journal of Man-Machine Studies
Developing user interfaces: ensuring usability through product & process
Developing user interfaces: ensuring usability through product & process
A mathematical model of the finding of usability problems
INTERCHI '93 Proceedings of the INTERCHI '93 conference on Human factors in computing systems
Usability in practice: how companies develop user-friendly products
Usability in practice: how companies develop user-friendly products
Cost-justifying usability
Usability inspection methods
IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use
International Journal of Human-Computer Interaction
StEP(3D): a standardized evaluation plan for three-dimensional interaction techniques
International Journal of Human-Computer Studies
Usability Engineering
Human-Computer Interaction
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
A Practical Guide to Usability Testing
A Practical Guide to Usability Testing
A Guide to Usability: Human Factors in Computing
A Guide to Usability: Human Factors in Computing
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
Enabling easy access to digital geographic information: SNIG's usability history
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Evaluating web sites: exploiting user's expectations
International Journal of Human-Computer Studies - Incorporating knowledge acquisition
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Practical Usability Evaluation is an introduction to cost-effective, low-skill, low-investment methods of usability assessment. The methods include (1) Inspection Methods (e.g., heuristic evaluation), (2) Observational Skills and Video (including user testing with think-aloud protocols), (3) Program Instrumentation, and (4) Questionnaires. The tutorial features many step-by-step procedures to aid in evaluation plan design.