Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Toward New Metrics for Net-Enhanced Organizations
Information Systems Research
Assessing the Quality of Auction Web Sites
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
Measurement: the key to application development quality
IBM Systems Journal
Discovering Statistics Using SPSS
Discovering Statistics Using SPSS
Citizens preferences towards one-stop government
dg.o '04 Proceedings of the 2004 annual national conference on Digital government research
A review of quality dimensions in e-government services
EGOV'06 Proceedings of the 5th international conference on Electronic Government
An adaptive e-questionnaire for measuring user perceived portal quality
International Journal of Human-Computer Studies
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This paper presents the refinement and validation of a model for Quality of e-Government Services (QeGS). We built upon our previous work where a conceptualized model was identified and put focus on the confirmatory phase of the model development process, in order to come up with a valid and reliable QeGS model. The validated model, which was benchmarked with very positive results with similar models found in the literature, can be used for measuring the QeGS in a reliable and valid manner. This will form the basis for a continuous quality improvement process, unleashing the full potential of e-government services for both citizens and public administrations.