Toward New Metrics for Net-Enhanced Organizations

  • Authors:
  • Detmar W. Straub;Donna L. Hoffman;Bruce W. Weber;Charles Steinfield

  • Affiliations:
  • -;-;-;-

  • Venue:
  • Information Systems Research
  • Year:
  • 2002

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Abstract

Metrics aresine qua non for solid research, and scientific metrics have now been advanced with new approaches in the arena of Net-enablement (NE), otherwise known as e-commerce. Questions that likely require additional attention include: (1) Where/what is the real value in substituting information for physical processes?, (2) which NE systems effectively support end-to-end fulfillment?, and (3) when should a Net-enabled organization share information? With respect to extant studies in Net-enhancement, the field has been advanced in three methodological dimensions. Multiple methods have been used to validate measures. Approaches to metrics using archival/secondary data have also been initiated. Finally, strong external validity has been established through large scale data gathering.