A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
The measurement of end-user computing satisfaction
MIS Quarterly
The measurement of user information satisfaction
Communications of the ACM
Adoption intention in GSS: relative importance of beliefs
ACM SIGMIS Database - Special double issue: diffusion of technological innovation
SIGCPR '96 Proceedings of the 1996 ACM SIGCPR/SIGMIS conference on Computer personnel research
Understanding end-user computing through technological frames
ICIS '97 Proceedings of the eighteenth international conference on Information systems
A validation of the end-user computing satisfaction instrument in Taiwan
Information and Management
Advanced topics in end user computing
DSS implementation in the UK retail organisations: a GIS perspective
Information and Management
Assessment of learner satisfaction with asynchronous electronic learning systems
Information and Management
A system implementation study: management commitment to project management
Information and Management
The conceptualization and empirical validation of web site user satisfaction
Information and Management
Re-examining the measurement models of success for internet commerce
Information and Management
Journal of Biomedical Informatics - Special issue: Human-centered computing in health information systems. Part 2: Evaluation
IS Outsourcing management competence dimensions: instrument development and relationship exploration
Information and Management
Assessment of employees' perceptions of service quality and satisfaction with e-business
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
User satisfaction from commercial web sites: the effect of design and use
Information and Management
The role of pleasure in web site success
Information and Management
International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline
Assessment of employees' perceptions of service quality and satisfaction with e-business
International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline
A study of factors that affect user intentions toward email service switching
Information and Management
Structural equation modeling the use of a risk assessment instrument in child protective services
Decision Support Systems
A comparison of Magal's service quality instrument with SERVPERF
Information and Management
Computers in Human Behavior
Identifying issues in customer relationship management at Merck-Medco
Decision Support Systems
ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success
Information and Management
Journal of Management Information Systems
An empirical analysis of the antecedents of web-based learning continuance
Computers & Education
International Journal of Electronic Commerce
Measuring customer satisfaction with internet banking: an exploratory study
International Journal of Electronic Finance
The impact of information technology on individual and firm marketing performance
Behaviour & Information Technology
The structure of Web-based information systems satisfaction: Testing of competing models
Journal of the American Society for Information Science and Technology
Journal of Management Information Systems
International Journal of Electronic Commerce
International Journal of Business Information Systems
Measuring e-business dependability: The employee perspective
Journal of Systems and Software
Enterprise resource planning: technology acceptance in Thai universities
Enterprise Information Systems
Antecedents of online banking satisfaction and loyalty: empirical evidence from Finland
International Journal of Electronic Finance
E-auction web assessment model in China
Electronic Commerce Research
Refinement, Validation and Benchmarking of a Model for E-Government Service Quality
EGOV '09 Proceedings of the 8th International Conference on Electronic Government
Consumer adoption of PDA phones in Taiwan
International Journal of Mobile Communications
The moderating effect of occupation on the perception of information services quality and success
Computers and Industrial Engineering
IS outsourcing management competence dimensions: instrument development and relationship exploration
Information and Management
The role of pleasure in web site success
Information and Management
User satisfaction from commercial web sites: The effect of design and use
Information and Management
Structure of service level agreements (SLA) in IT outsourcing: The construct and its measurement
Information Systems Frontiers
A study of customer satisfaction with online shopping: evidence from the UAE
International Journal of Advanced Media and Communication
Assessing blog-user satisfaction using the expectation and disconfirmation approach
Computers in Human Behavior
Organizational impact of system quality, information quality, and service quality
The Journal of Strategic Information Systems
A technology empowerment model for engineering work
ACM SIGMIS Database
Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance
Expert Systems with Applications: An International Journal
A validation of the user-perceived web quality instrument for e-government context
ICS'06 Proceedings of the 10th WSEAS international conference on Systems
Effects of IS characteristics on e-business success factors of small- and medium-sized enterprises
Computers in Human Behavior
The success of corporate wiki systems: an end user perspective
Proceedings of the 7th International Symposium on Wikis and Open Collaboration
ASM'12 Proceedings of the 6th international conference on Applied Mathematics, Simulation, Modelling
International Journal of Information Management: The Journal for Information Professionals
Architecting for usability: a survey
Journal of Systems and Software
Knowledge Management Process and Organizational Performance in SMEs
International Journal of Knowledge Management
Information Resources Management Journal
EIS Information: Use and Quality Determinants
Information Resources Management Journal
Mandatory Usage of Mobile IS by Unsophisticated Users: Welfare and Compatibility with Work
Information Resources Management Journal
International Journal of Business Information Systems
Investigating the success of operational business process management systems
Information Technology and Management
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The dimensionality of the user satisfaction construct is an important theoretical issue that has received considerable attention. Focusing on end users who directly interact with application software, Doll and Torkzadeah (1988) develop a 12-item application specific instrument for providing an overall assessment of end-user computing satisfaction (EUCS). They also contend that EUCS is comprised of five component measures (content, accuracy, format, ease of use, timeliness) that explain the construct and permit more precision in formulating and testing research hypotheses. The acceptance of the EUCS as a standardized instrument requires confirmation that it explains and measures the user satisfaction construct.Based on a sample of 409 respondents from 18 organizations, this research uses confirmatory factor analysis (LISREL) to test alternative models of underlying factor structure and assess the reliability and validity of factors and items. Without respecifying the model, the results provide some support for Doll and Torkzadeh's proposed model of the five first-order factors and one second-order (higher-order) factor. Thus the evidence supports the use of: (1) the 12-item instrument as an overall measure of EUCS; and (2) the five component factors for explaining the EUCS construct.