The measurement of end-user computing satisfaction
MIS Quarterly
The productivity paradox of information technology
Communications of the ACM
A structural model of end user computing satisfaction and user performance
Information and Management
A model and instrument for measuring small business user satisfaction with information technology
Information and Management
E-business: roadmap for success
E-business: roadmap for success
System usage behavior as a proxy for user satisfaction: an empirical investigation
Information and Management
Software reliability and dependability: a roadmap
Proceedings of the Conference on The Future of Software Engineering
Trust requirements in e-business
Communications of the ACM
The measurement of user information satisfaction
Communications of the ACM
e-Business readiness: a customer-focused framework
e-Business readiness: a customer-focused framework
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Dependable computing: an overview
Theoretical Computer Science - Dependable computing
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
The conceptualization and empirical validation of web site user satisfaction
Information and Management
Basic Concepts and Taxonomy of Dependable and Secure Computing
IEEE Transactions on Dependable and Secure Computing
Assessment of employees' perceptions of service quality and satisfaction with e-business
International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline
Examining the technology acceptance model using physician acceptance of telemedicine technology
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Measuring KMS success: a respecification of the DeLone and McLean's model
Information and Management
Validating instruments in MIS research
MIS Quarterly
Trust and TAM in online shopping: an integrated model
MIS Quarterly
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Electronic business (e-business) enables employees in organizations to complete jobs more efficiently if they can rely on the dependable functions and services delivered by e-business. Unfortunately, only a limited amount of research has explored the topic of employee perceived dependability of e-business, and the concept lacks measurement tools. Hence, this research develops a validated instrument for measuring e-business dependability (EBD) from an employee perspective. Based on a survey of 152 employees in six large semiconductor manufacturing companies in the Hsinchu Science-based Industrial Park in Taiwan, this research conceptualizes and operationalizes the construct of EBD, and then creates and refines an e-business dependability instrument (EBDI). After rigorous purification procedures, the 22-item EBD instrument with good reliability and validity is presented. Finally, this paper concludes with a discussion of potential applications of this EBD instrument. The e-business dependability instrument and its potential implications will not only aid researchers interested in designing and testing related e-business theories, but also provide direction for managers in improving the quality and performance of e-business.