The measurement of end-user computing satisfaction
MIS Quarterly
Effect of the quality of user documentation on user satisfaction with information systems
Information and Management
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Global information systems quality: key issues and challenges
Journal of Global Information Management - Special theme issue on global information systems quality
Electronic commerce: a manager's guide
Electronic commerce: a manager's guide
Assessing data quality in accounting information systems
Communications of the ACM
Communications of the ACM
An empirical study of adoptors and non-adopters of the Internet in Singapore
Information and Management
An exploratory study of small business Internet commerce issues
Information and Management
The content and design of web sites: an empirical study
Information and Management
The effects of development process modeling and task uncertainty on development quality performance
Information and Management
Opportunities to enhance a commercial website
Information and Management
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Current technological impediments to business-to-consumer electronic commerce
Communications of the AIS
The Global Information Society
The Global Information Society
Global Electronic Commerce: Theory and Cases
Global Electronic Commerce: Theory and Cases
Specifying Quality Characteristics and Attributes for Websites
Web Engineering, Software Engineering and Web Application Development
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 5 - Volume 5
Determinants of Successful Website Design: Relative Importance and Recommendations for Effectiveness
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 5 - Volume 5
Electronic window dressing: impression management with websites
European Journal of Information Systems - Managing e-business transformation
Dimensional hierarchy of retail website quality
Information and Management
Journal of the American Society for Information Science and Technology
Assessment of employees' perceptions of service quality and satisfaction with e-business
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
Exploring the effects of dependability on enterprise applications success in e-business
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
Understanding web home page perception
European Journal of Information Systems
User satisfaction from commercial web sites: the effect of design and use
Information and Management
Website optimization with web metrics: a case study
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
Assessment of employees' perceptions of service quality and satisfaction with e-business
International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline
e-Service enhancement priority matrix: the case of an IC foundry company
Information and Management
B2C Web site quality and emotions during online shopping episodes: an empirical study
Information and Management
Computers in Human Behavior
Measuring e-learning systems success in an organizational context: Scale development and validation
Computers in Human Behavior
The impact of Web quality and playfulness on user acceptance of online retailing
Information and Management
Consumer Perceptions and Willingness to Pay for Intrinsically Motivated Online Content
Journal of Management Information Systems
A fuzzy linguistic model to evaluate the quality of Web sites that store XML documents
International Journal of Approximate Reasoning
Assessing and managing employee readiness for embracing e-business
Proceedings of the 2008 ACM SIGMIS CPR conference on Computer personnel doctoral consortium and research
Proceedings of the 2008 ACM SIGMIS CPR conference on Computer personnel doctoral consortium and research
WAQE: a Web Application Quality Evaluation model
International Journal of Web Engineering and Technology
The role of usability and satisfaction in the consumer's commitment to a financial services website
International Journal of Electronic Finance
MATH'06 Proceedings of the 10th WSEAS International Conference on APPLIED MATHEMATICS
The review of the website evaluation framework in Information Systems and marketing journals
International Journal of Information Systems and Change Management
Online stickiness: its antecedents and effect on purchasing intention
Behaviour & Information Technology
Assessing anti-phishing preparedness: A study of online banks in Hong Kong
Decision Support Systems
Content preparation for cross-cultural e-commerce: a review and a model
Behaviour & Information Technology
A study of the service quality of general portals
Information and Management
Computer Methods and Programs in Biomedicine
Measuring e-business dependability: The employee perspective
Journal of Systems and Software
Using a fuzzy classification approach to assess e-commerce Web sites: An empirical investigation
ACM Transactions on Internet Technology (TOIT)
Attributes of Web Site Usability: A Study of Web Users with the Repertory Grid Technique
International Journal of Electronic Commerce
The considerations of the web page design
WSEAS Transactions on Information Science and Applications
Adopting podcast technology for asynchronous learning in the EFL context
International Journal of Mobile Learning and Organisation
A Multidimensional Approach for the Evaluation of Mobile Application User Interfaces
Proceedings of the 13th International Conference on Human-Computer Interaction. Part I: New Trends
Towards a Multidimensional Approach for the Evaluation of Multimodal Application User Interfaces
Proceedings of the 13th International Conference on Human-Computer Interaction. Part II: Novel Interaction Methods and Techniques
Learners' acceptance of e-learning in South Korea: Theories and results
Computers & Education
Refinement, Validation and Benchmarking of a Model for E-Government Service Quality
EGOV '09 Proceedings of the 8th International Conference on Electronic Government
A Multiple-Item Scale for Assessing E-Government Service Quality
EGOV '09 Proceedings of the 8th International Conference on Electronic Government
Assessment of Website Quality: Scandinavian Web Awards Right on Track?
EGOV '09 Proceedings of the 8th International Conference on Electronic Government
User satisfaction from commercial web sites: The effect of design and use
Information and Management
The challenge of developing e-services in public sector organizations
CIT'09 Proceedings of the 3rd International Conference on Communications and information technology
User-producer interaction in Web site development: Motives, modes, and misfits
Journal of the American Society for Information Science and Technology
The relationship between website quality, trust and price premiums at online auctions
Electronic Commerce Research
Consumer perceptions on web advertisements and motivation factors to purchase in the online shopping
Computers in Human Behavior
Information Systems Research
International Journal of Human-Computer Studies
A strategic framework for website evaluation based on a review of the literature from 1995-2006
Information and Management
Antecedents of customer satisfaction with online banking in China: The effects of experience
Computers in Human Behavior
A locality analysis on purchasing helper at e-commerce webpage - The example in TW, CN, MO and HK
Expert Systems with Applications: An International Journal
MVNO services: Policy implications for promoting MVNO diffusion
Telecommunications Policy
Developing and validating a rigorous and relevant model of VLE success: a learner perspective
EC-TEL'10 Proceedings of the 5th European conference on Technology enhanced learning conference on Sustaining TEL: from innovation to learning and practice
An exploratory study of website information content
Journal of Theoretical and Applied Electronic Commerce Research
Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance
A validation of the user-perceived web quality instrument for e-government context
ICS'06 Proceedings of the 10th WSEAS international conference on Systems
The role of trust in e-business: understanding the customer
ICCOMP'10 Proceedings of the 14th WSEAS international conference on Computers: part of the 14th WSEAS CSCC multiconference - Volume II
The joint effect of framing and anchoring on internet buyers' decision-making
Electronic Commerce Research and Applications
DASFAA'11 Proceedings of the 16th international conference on Database systems for advanced applications
Trust and TAM in online shopping: an integrated model
MIS Quarterly
ICWE'11 Proceedings of the 11th international conference on Web engineering
A structured methodology for assessing and improving e-services in digital cities
Telematics and Informatics
A hybrid fuzzy MCDM approach for evaluating website quality of professional accounting firms
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Facets of simplicity for the smartphone interface: A structural model
International Journal of Human-Computer Studies
Understanding of website usability: Specifying and measuring constructs and their relationships
Decision Support Systems
The mediating effect of website quality on Internet searching behavior
Computers in Human Behavior
Transforming e-services evaluation data into business analytics using value models
Electronic Commerce Research and Applications
An effectiveness evaluation model for the web-based marketing of the airline industry
Expert Systems with Applications: An International Journal
The roles of habit and web site quality in e-commerce
International Journal of Information Management: The Journal for Information Professionals
Key website factors in e-business strategy
International Journal of Information Management: The Journal for Information Professionals
A framework for internet channel evaluation
International Journal of Information Management: The Journal for Information Professionals
Journal of the American Society for Information Science and Technology
To use or not to use: understanding the factors affecting continuance intention of mobile banking
International Journal of Mobile Communications
Information Systems and e-Business Management
Tapping the Wisdom of Crowd Phenomenon in Healthcare Social Networks
International Journal of Business Data Communications and Networking
International Journal of E-Business Research
Extending the Technology Acceptance Model to Investigate the Utilization of ERP Systems
International Journal of Enterprise Information Systems
Construct Validity Assessment in IS Research: Methods and Case Example of User Satisfaction Scale
Journal of Organizational and End User Computing
The Role of Extrinsic Cues in Consumer Decision Process in Online Shopping Environments
Journal of Electronic Commerce in Organizations
20 years of data quality research: themes, trends and synergies
ADC '11 Proceedings of the Twenty-Second Australasian Database Conference - Volume 115
Examining the generalizability of the User Engagement Scale (UES) in exploratory search
Information Processing and Management: an International Journal
Online Promotion of the E-Commerce Websites in Retail Market in China: An Empirical Study
Journal of Electronic Commerce in Organizations
Evaluating the perceived and estimated quality in use of Web 2.0 applications
Journal of Systems and Software
Formalizing and validating the web quality model for web source quality evaluation
Expert Systems with Applications: An International Journal
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Many of the instruments to measure information and system quality were developed in the context of mainframe and PC-based technologies of yesteryears. With the proliferation of the Internet and World Wide Web applications, users are increasingly interfacing and interacting with web-based applications. It is, therefore, important to develop new instruments and scales, which are directly targeted to these new interfaces and applications. In this article, we report on the development of an instrument that captures key characteristics of web site quality from the user's perspective. The 25-item instrument measures four dimensions of web quality: specific content, content quality, appearance and technical adequacy. While improvements are possible, the instrument exhibits excellent psychometric properties. The instrument would be useful to organizations and web designers as it provides an aggregate measure of web quality, and to researchers in related web research.