Measuring the usability index of your Web site
Proceedings of the 16th annual international conference on Computer documentation
The content and design of web sites: an empirical study
Information and Management
Information quality of commericial web site home pages: an explorative analysis
ICIS '00 Proceedings of the twenty first international conference on Information systems
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Using protocol analysis to evaluate the usability of a commercial web site
Information and Management
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
AIMQ: a methodology for information quality assessment
Information and Management
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Quality and effectiveness in web-based customer support systems
Information and Management
An empirical investigation of online consumer purchasing behavior
Communications of the ACM - Mobile computing opportunities and challenges
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
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This research addresses difficulties in measuring e-commerce success by implementing the DeLone and McLean D&M model of IS success 1992, 2003 in an e-commerce environment. This research considers the influence of quality on e-commerce success by measuring the information quality and system quality attributes of an e-commerce system and the intention to use, user satisfaction and intention to transact from a sample of respondents. This research provides an empirical e-commerce application of the updated IS success model proposed by DeLone and McLean 2003. This paper found significant relationships between Information Quality and System Quality and three success dimensions: intention to use, user satisfaction and intention to transact. It found the following constructs to be most important in predicting success: ease of understanding, personalization and reliability. In particular, that reliability is more important than usability where transactions are concerned and security though important, is not the most important factor.