The content and design of web sites: an empirical study
Information and Management
Integrating user-perceived quality into Web server design
Proceedings of the 9th international World Wide Web conference on Computer networks : the international journal of computer and telecommunications netowrking
Opportunities to enhance a commercial website
Information and Management
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Electronic Commerce
Executive's Guide to E-Business: From Tactics to Strategy
Executive's Guide to E-Business: From Tactics to Strategy
Key dimensions of business-to-consumer web sites
Information and Management
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Global corporate web sites: an empirical investigation of content and design
Information and Management
Specifying Quality Characteristics and Attributes for Websites
Web Engineering, Software Engineering and Web Application Development
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Expectations and Rankings of Website Quality Features: Results of Two Studies on User Perceptions
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 5 - Volume 5
Website optimization with web metrics: a case study
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
Expert Systems with Applications: An International Journal
The impact of language and culture on perceived website usability
Journal of Engineering and Technology Management
The review of the website evaluation framework in Information Systems and marketing journals
International Journal of Information Systems and Change Management
Effect of Brand Associations on Consumer Reactions to Unknown On-Line Brands
International Journal of Electronic Commerce
Understanding the consequences of information systems service quality on IS service reuse
Information and Management
Assessment of Website Quality: Scandinavian Web Awards Right on Track?
EGOV '09 Proceedings of the 8th International Conference on Electronic Government
The relationship between website quality, trust and price premiums at online auctions
Electronic Commerce Research
A strategic framework for website evaluation based on a review of the literature from 1995-2006
Information and Management
An exploratory study of website information content
Journal of Theoretical and Applied Electronic Commerce Research
Using SERVQUAL to assess the quality of e-learning experience
Computers in Human Behavior
Crucial web usability factors of 36 industries for students: a large-scale empirical study
Electronic Commerce Research
An assessment of information systems service quality using SERVQUAL+
ACM SIGMIS Database
Expert Systems with Applications: An International Journal
An assessment of customers' e-service quality perception, satisfaction and intention
International Journal of Information Management: The Journal for Information Professionals
A Qualitative Framework to Assess Hospital / Medical Websites
Journal of Medical Systems
Expert Systems with Applications: An International Journal
International Journal of E-Business Research
The role of theory in gender and information systems research
Information and Organization
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A survey was undertaken to identify the quality aspects perceived to be most important in the design and use of web sites. The questionnaire utilized was based on preliminary research by Cox and Dale who had previously developed a model for assessing the quality of web sites. The results were compared to the SERVQUAL dimensions as developed by Zeithaml, Parasuraman, and Berry for bricks-and-mortar service environments. Our results indicated that the quality dimensions found applicable in the service sector are also applicable to web sites. No major differences have been found between the attitudes of students at Erasmus University Rotterdam (EUR) and those at Northeastern University (NEU), Boston on web quality aspects. Minor differences can be explained by age, gender and field of study. Overall, NEU students make more use of the Internet than EUR students.