An empirical study of the effects of interactivity on web user attitude
International Journal of Human-Computer Studies
Understanding usability in mobile commerce
Communications of the ACM - Mobile computing opportunities and challenges
Design and e-loyalty across cultures in electronic commerce
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
Developpement d'un outil de mesure de l'utilisabilité des intranets
IHM '06 Proceedings of the 18th International Conferenceof the Association Francophone d'Interaction Homme-Machine
Designing consumer interfaces for experiential tasks: an empirical investigation
European Journal of Information Systems
Understanding web home page perception
European Journal of Information Systems
Functionality and usability in design for eStatements in eBanking services
Interacting with Computers
An empirical study of web site navigation structures' impacts on web site usability
Decision Support Systems
Managing electronic commerce retail transaction costs for customer value
Decision Support Systems
Perceived Information Quality in Data Exchanges: Effects on Risk, Trust, and Intention to Use
Information Systems Research
A balanced thinking-feelings model of information systems continuance
International Journal of Human-Computer Studies
A Two-Stage Model of the Promotional Performance of Pure Online Firms
Information Systems Research
Do e-business strategies matter? The antecedents and relationship with firm performance
Information Systems Frontiers
Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis
Journal of Management Information Systems
Development and Validation of a Perceptual Instrument to Measure E-Commerce Performance
International Journal of Electronic Commerce
The Effect of Web Site Perceptions on Initial Trust in the Owner Company
International Journal of Electronic Commerce
Web Documents' Cultural Masculinity and Femininity
Journal of Management Information Systems
ACM Transactions on Information Systems (TOIS)
The impact of personality type on purchasing decisions in virtual stores
Information Technology and Management
International Journal of Human-Computer Studies
Information system professionals' knowledge and application gaps toward Web design guidelines
Computers in Human Behavior
Exploring mobile information systems for chronically ill adolescent patients
International Journal of Web Based Communities
The review of the website evaluation framework in Information Systems and marketing journals
International Journal of Information Systems and Change Management
Virtual social interactions: Evolutionary, social psychological and technological perspectives
Computers in Human Behavior
Analysing the Key Factors of Web Design: A Heuristic Evaluation
EC-Web '08 Proceedings of the 9th international conference on E-Commerce and Web Technologies
Behaviour & Information Technology
Journal of the American Society for Information Science and Technology
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty
Journal of Management Information Systems
The Impact of Capabilities and Prior Investments on Online Channel Commitment and Performance
Journal of Management Information Systems
Do web sites change customers' beliefs? A study of prior-posterior beliefs in e-commerce
Information and Management
The Influence of Website Characteristics on a Consumer's Urge to Buy Impulsively
Information Systems Research
Attributes of Web Site Usability: A Study of Web Users with the Repertory Grid Technique
International Journal of Electronic Commerce
A Benchmarking-Based Requirement Analysis Methodology for Improving Web Sites
International Journal of Electronic Commerce
Interacting with Computers
Consumer selection of E-commerce websites in a B2C environment: a discrete decision choice model
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Colour appeal in website design within and across cultures: A multi-method evaluation
International Journal of Human-Computer Studies
Is stickiness profitable for electronic retailers?
Communications of the ACM
Strategic practices by clicks-and-bricks and pure-play audio webcasters
Telematics and Informatics
Are guidelines and standards for web usability comprehensive?
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
Information Systems Frontiers
An investigation on institutionalization of websites of firms
ACM SIGMIS Database
International Journal of Human-Computer Studies
Information Systems Research
International Journal of Human-Computer Studies
A strategic framework for website evaluation based on a review of the literature from 1995-2006
Information and Management
Au-delà de l'utilisabilité: ordonner les composantes de la qualité de service en ligne
Conference Internationale Francophone sur I'Interaction Homme-Machine
Crucial web usability factors of 36 industries for students: a large-scale empirical study
Electronic Commerce Research
Consumer feelings and behaviours towards well designed websites
Information and Management
A Meta-Analytical Review of Empirical Mobile Usability Studies
Journal of Usability Studies
Trust and TAM in online shopping: an integrated model
MIS Quarterly
A task-based model of perceived website complexity
MIS Quarterly
Effect of font size, italics, and colour count on web usability
International Journal of Computational Vision and Robotics
Context-aware website personalization
KES'11 Proceedings of the 15th international conference on Knowledge-based and intelligent information and engineering systems - Volume Part II
Information Systems Frontiers
A usability-centred perspective on intention to use mobile payment
International Journal of Mobile Communications
Understanding of website usability: Specifying and measuring constructs and their relationships
Decision Support Systems
Identifying and Testing the Inhibitors of Technology Usage Intentions
Information Systems Research
A framework for defining and describing key design features of virtual citizen science projects
Proceedings of the 2012 iConference
Linking commercial website functions to perceived usefulness: A free disposal hull approach
Mathematical and Computer Modelling: An International Journal
An assessment of customers' e-service quality perception, satisfaction and intention
International Journal of Information Management: The Journal for Information Professionals
The intellectual development of the technology acceptance model: A co-citation analysis
International Journal of Information Management: The Journal for Information Professionals
The evolution of corporate web presence: A longitudinal study of large American companies
International Journal of Information Management: The Journal for Information Professionals
A framework for internet channel evaluation
International Journal of Information Management: The Journal for Information Professionals
Predicting e-commerce company success by mining the text of its publicly-accessible website
Expert Systems with Applications: An International Journal
Sirius: A heuristic-based framework for measuring web usability adapted to the type of website
Journal of Systems and Software
An analytic hierarchy process model for evaluating and comparing website usability
International Journal of Business Information Systems
Analyzing the Influence of Web Site Design Parameters on Web Site Usability
Information Resources Management Journal
International Journal of Human-Computer Studies
Journal of Organizational and End User Computing
Journal of Organizational and End User Computing
Construct Validity Assessment in IS Research: Methods and Case Example of User Satisfaction Scale
Journal of Organizational and End User Computing
The Impact of Age on Electronic Commerce Participation: An Exploratory Model
Journal of Electronic Commerce in Organizations
Journal of Theoretical and Applied Electronic Commerce Research
HCI International'13 Proceedings of the 15th international conference on Human Interface and the Management of Information: information and interaction for health, safety, mobility and complex environments - Volume Part II
Centrality of visual aesthetics in the online context: an assessment and empirical evidence
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: human-centred design approaches, methods, tools, and environments - Volume Part I
Evaluating the perceived and estimated quality in use of Web 2.0 applications
Journal of Systems and Software
| Hi-index | 0.02 |
Web site usability is a critical metric for assessing the quality of a firm's Web presence. A measure of usability must not only provide a global rating for a specific Web site, ideally it should also illuminate specific strengths and weaknesses associated with site design. In this paper, we describe a heuristic evaluation procedure for examining the usability of Web sites. The procedure utilizes a comprehensive set of usability guidelines developed by Microsoft.We present the categories and subcategories comprising these guidelines, and discuss the development of an instrument that operationalizes the measurement of usability. The proposed instrument was tested in a heuristic evaluation study where 1,475 users rated multiple Web sites from four different industry sectors: airlines, online bookstores, automobile manufacturers, and car rental agencies. To enhance the external validity of the study, users were asked to assume the role of a consumer or an investor when assessing usability. Empirical results suggest that the evaluation procedure, the instrument, as well as the usability metric exhibit good properties. Implications of the findings for researchers, for Web site designers, and for heuristic evaluation methods in usability testing are offered.