The experience of flow in computer-mediated and in face-to-face groups
ICIS '91 Proceedings of the twelfth international conference on Information systems
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Measuring system usage: implications for IS theory testing
Management Science
Empirical evaluation of the revised technology acceptance model
Management Science
Issues and opinion on structural equation modeling
MIS Quarterly
Building consumer trust online
Communications of the ACM
Building trust in the electronic market through an economic incentive mechanism
ICIS '99 Proceedings of the 20th international conference on Information Systems
Transference as a means of building trust in World Wide Web sites
ICIS '99 Proceedings of the 20th international conference on Information Systems
Understanding trustworthiness beliefs in electronic brokerage usage
ICIS '99 Proceedings of the 20th international conference on Information Systems
Communications of the ACM
Communications of the ACM
Communications of the ACM
External manifestations of trustworthiness in the interface
Communications of the ACM
Communications of the ACM
Extending the TAM for a World-Wide-Web context
Information and Management
Usability Engineering
Web Site Usability: A Designer's Guide
Web Site Usability: A Designer's Guide
Consumer trust in an Internet store
Information Technology and Management
Trust Transfer on the World Wide Web
Organization Science
Research Report: Empirical Test of an EDI Adoption Model
Information Systems Research
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The development of initial trust in an online company by new customers
Information and Management
Examining the technology acceptance model using physician acceptance of telemedicine technology
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
International Journal of Electronic Commerce
Consumer Behavior in Web-Based Commerce: An Empirical Study
International Journal of Electronic Commerce
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
Toward a Generic Model of Trust for Electronic Commerce
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Search Strategies in Shopping Engines: An Experimental Investigation
International Journal of Electronic Commerce
Trust in consumer-to-consumer electronic commerce
Information and Management
The Moderating Effect of Transaction Experience on the Decision Calculus in On-Line Repurchase
International Journal of Electronic Commerce
Effect of Brand Associations on Consumer Reactions to Unknown On-Line Brands
International Journal of Electronic Commerce
Journal of Management Information Systems
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs
Journal of Management Information Systems
Analysis of retailer web sites with microeconomic interpretation
WSEAS Transactions on Information Science and Applications
Exploring contributions of public resources in social bookmarking systems
Decision Support Systems
Contrast and Assimilation Effects on Consumers' Trust in Internet Companies
International Journal of Electronic Commerce
Profiling Retail Web Site Functionalities and Conversion Rates: A Cluster Analysis
International Journal of Electronic Commerce
Information Systems Frontiers
Reliability, validity, and sensitivity of a single-item measure of online store usability
International Journal of Human-Computer Studies
Initial trust and adoption of mobile brokerage service
International Journal of Mobile Communications
International Journal of Electronic Commerce
Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A Contingency Model
International Journal of Electronic Commerce
The Signaling Role of IT Features in Influencing Trust and Participation in Online Communities
International Journal of Electronic Commerce
Understanding users' initial trust in mobile banking: An elaboration likelihood perspective
Computers in Human Behavior
The impact of testimonials on purchase intentions in a mock e-commerce web site
Journal of Theoretical and Applied Electronic Commerce Research
Advances in Human-Computer Interaction
The Effect of E-Commerce Websites' Colors on Customer Trust
International Journal of E-Business Research
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
Electronic Commerce Research
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
Journal of Management Information Systems
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This study is an empirical examination of the effect of a firm's Web site on a customer's development of initial trust beliefs after a first visit to the Web site. Specifically, it examines the impact of Web site appeal and usability on the initial trust beliefs of new customers with respect to an on-line company. Web site appeal is found to be a significant predictor of initial trust, which in turn has a significant effect on intention to use the Web site in the future, but the results do not support a relationship between Web site usability and initial trust. Web skills are found to have a positive relationship to perceptions of a Web site's usability, but initial trust in a company has no significant relationship to individual trust propensity. Finally, there is some indication, although not conclusive, that the relationship between Web site usability and initial trust may be significant only for travel-related Web sites, an area where the customer's search task can be very complex.