Current technological impediments to business-to-consumer electronic commerce
Communications of the AIS
Designing Web Usability: The Practice of Simplicity
Designing Web Usability: The Practice of Simplicity
Usability Engineering
Computer Networks
Consumer trust in an Internet store
Information Technology and Management
The Assimilation of Knowledge Platforms in Organizations: An Empirical Investigation
Organization Science
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Emotion in human-computer interaction
The human-computer interaction handbook
E-Commerce Infrastructure Success Factors for Small Companies in Developing Economies
Electronic Commerce Research
Dynamic Conversion Behavior at E-Commerce Sites
Management Science
Predicting user satisfaction, strain and system usage of employee self-services
International Journal of Human-Computer Studies
The Effect of Web Site Perceptions on Initial Trust in the Owner Company
International Journal of Electronic Commerce
Exploring usefulness and usability in the evaluation of open access digital libraries
Information Processing and Management: an International Journal
Reliability, validity, and sensitivity of a single-item measure of online store usability
International Journal of Human-Computer Studies
Evaluating web user perceived latency using server side measurements
Computer Communications
International Journal of Information Management: The Journal for Information Professionals
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
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This study examines the impact of organizational antecedences (i.e., organizational support and information policy) and technical antecedences (i.e., subjective server response time and objective server response time) to perceived usability, perceived strain, and commercial transactions (i.e. purchases) in business-to-business (B2B) e-commerce. Data were gathered from a web-based study with 491 employees using e-procurement bookseller portals. Structural equation modeling results revealed positive relationships of organizational support and information policy, and negative relationships of subjective server response time to usability after controlling for users' age, gender, and computer experience. Perceived usability held negative relationships to perceived strain and fully mediated the relation between the three significant antecedences and perceived strain while purchases were not predicted. Results are discussed in terms of theoretical implications and consequences for successfully designing and implementing B2B e-commerce information systems.