Measuring system usage: implications for IS theory testing
Management Science
Establishing online trust through a community responsiblity system
Decision Support Systems
Consumer trust in an Internet store
Information Technology and Management
E-Commerce User Experience
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The development of initial trust in an online company by new customers
Information and Management
Online store image: conceptual foundations and empirical measurement
Information and Management
Initial trust and the adoption of B2C e-commerce: The case of internet banking
ACM SIGMIS Database
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
An empirical assessment of a modified technology acceptance model
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
Using Multivariate Statistics (5th Edition)
Using Multivariate Statistics (5th Edition)
Design aesthetics leading to m-loyalty in mobile commerce
Information and Management
Predicting user satisfaction, strain and system usage of employee self-services
International Journal of Human-Computer Studies
Journal of Management Information Systems
The Effect of Web Site Perceptions on Initial Trust in the Owner Company
International Journal of Electronic Commerce
A Framework for the Study of Customer Interface Design for Mobile Commerce
International Journal of Electronic Commerce
Customer Satisfaction with Electronic Service Encounters
International Journal of Electronic Commerce
Consumer Behavior in Web-Based Commerce: An Empirical Study
International Journal of Electronic Commerce
International Journal of Electronic Commerce
An examination of the determinants of customer loyalty in mobile commerce contexts
Information and Management
Reliability, validity, and sensitivity of a single-item measure of online store usability
International Journal of Human-Computer Studies
International Journal of Information Management: The Journal for Information Professionals
Advances in Human-Computer Interaction
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The authors examined the impact of perceived usability of websites of commercial service vendors on consumer's affective, intentional, and behavioral variables. Reflective and formative usability measures were used within a nomological network of predictors trust, reputation, and perceived fun, mediators user satisfaction, and intention to use, decision to choose as the criteria, product involvement as a moderator, and controls. Results from structural equation modeling revealed that usability holds both direct and indirect paths, via trust and perceived fun, to user satisfaction. User satisfaction was positively related to the intention to use and partially mediated the relation between usability and intention to use. Furthermore, product involvement does not moderate the relation between usability and intention to use and the relation between user satisfaction and intention to use. Finally, intention to use provided an excellent prediction of the decision to choose. Limitations and suggestions for future research are discussed.