Measuring system usage: implications for IS theory testing
Management Science
Assessing IT usage: the role of prior experience
MIS Quarterly
Influence of experience on personal computer utilization: testing a conceptual model
Journal of Management Information Systems
Information System Success: Individual and Organizational Determinants
Management Science
Research Note-Two Competing Perspectives on Automatic Use: A Theoretical and Empirical Comparison
Information Systems Research
Reconceptualizing System Usage: An Approach and Empirical Test
Information Systems Research
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Proceedings of the 11th International Conference on Electronic Commerce
International Journal of Human-Computer Studies
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
Gender differences in adoption of information systems: New findings from China
Computers in Human Behavior
Computers in Human Behavior
Electronic Commerce Research and Applications
On expanding the scope of design science in IS research
DESRIST'11 Proceedings of the 6th international conference on Service-oriented perspectives in design science research
Information Systems Research
Teachers' acceptance and use of an educational portal
Computers & Education
International Journal of Information Management: The Journal for Information Professionals
Understanding the dynamics of users' belief in software application adoption
International Journal of Information Management: The Journal for Information Professionals
Information Technology and Management - Special issue on New Theories and Methods for Technology Adoption Research
Information Systems Use: Construct conceptualization and scale development
Computers in Human Behavior
A Preliminary Classification of Usage Measures in Information System Acceptance: A Q-Sort Approach
International Journal of Technology Diffusion
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
Journal of Management Information Systems
Computers in Human Behavior
An investigation of the smartphone user's in-game purchase intention
International Journal of Mobile Communications
Impact of different conceptualisations of system use on Facebook continuance
International Journal of Web Based Communities
The effects and moderators of cyber-loafing controls: an empirical study of Chinese public servants
Information Technology and Management
International Journal of Information Management: The Journal for Information Professionals
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Employees' underutilization of new information systems undermines organizations' efforts to gain benefits from such systems. The two main predictors of individual-level system use in prior research-behavioral intention and facilitating conditions-have limitations that we discuss. We introduce behavioral expectation as a predictor that addresses some of the key limitations and provides a better understanding of system use. System use is examined in terms of three key conceptualizations: duration, frequency, and intensity. We develop a model that employs behavioral intention, facilitating conditions, and behavioral expectation as predictors of the three conceptualizations of system use. We argue that each of these three determinants play different roles in predicting each of the three conceptualizations of system use. We test the proposed model in the context of a longitudinal field study of 321 users of a new information system. The model explains 65 percent, 60 percent, and 60 percent of the variance in duration, frequency, and intensity of system use respectively. We offer theoretical and practical implications for our findings.