Decision support system effectiveness: a review and an empirical test
Management Science
The relationship between information technology use and organizational performance
Strategic information technology management
Explaining the role of user participation in information system use
Management Science
Productivity and information technology: the elusive connection
Management Science
Task-technology fit and individual performance
MIS Quarterly
Measuring system usage: implications for IS theory testing
Management Science
Empirical evaluation of the revised technology acceptance model
Management Science
HMSS: a management support system for concurrent hospital decision making
Decision Support Systems
Information systems variables and management productivity
Information and Management
Information technology impact on process output and quality
Management Science - Special issue: Frontier research on information systems and economics
The substitution of information technology for other factors of production: a Firm Level Analysis
Management Science - Special issue: Frontier research on information systems and economics
Developing a multidimensional measure of system-use in an organizational context
Information and Management
Information Technology Effects on Firm Performance As Measured by Tobin's Q
Management Science
The Business Value of Computers: An Executive's Guide
The Business Value of Computers: An Executive's Guide
Productivity of Information Systems in the Healthcare Industry
Information Systems Research
Information Systems Research
Information technology payoff in the health-care industry: a longitudinal study
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
The impact of information technology on the financial performance of diversified firms
Decision Support Systems - Special issue: Economics and information systems
Valuing information technology infrastructures: a growth options approach
Information Technology and Management
Reconceptualizing System Usage: An Approach and Empirical Test
Information Systems Research
Journal of Management Information Systems
Journal of Management Information Systems
Understanding Determinants of Online Consumer Satisfaction: A Decision Process Perspective
Journal of Management Information Systems
A Framework for Assessing the Business Value of Information Technology Infrastructures
Journal of Management Information Systems
Buyer's Efficient E-Sourcing Structure: Centralize or Decentralize?
Journal of Management Information Systems
International Journal of Electronic Commerce
Can information technology enable profitable diversification? An empirical examination
Journal of Engineering and Technology Management
The Journal of Strategic Information Systems
Competitive Dynamics in Electronic Networks: A Model and the Case of Interorganizational Systems
International Journal of Electronic Commerce
Proceedings of the 2008 ACM symposium on Applied computing
A semantic repository approach to improve the government to business relationship
Data & Knowledge Engineering
Topographically discounted Internet infrastructure resources: a panel study and econometric analysis
Information Technology and Management
Electronic Commerce Research and Applications
Realizing business value of agile IT applications: antecedents in the supply chain networks
Information Technology and Management
The Differential Performance Effects of Healthcare Information Technology Adoption
Information Systems Management
Learning new uses of technology: Situational goal orientation matters
International Journal of Human-Computer Studies
Journal of Management Information Systems
International Journal of Electronic Commerce
A Process-Oriented Perspective on the Alignment of Information Technology and Business Strategy
Journal of Management Information Systems
Understanding the Value of Countermeasure Portfolios in Information Systems Security
Journal of Management Information Systems
Competitive advantage from mandatory investments: An empirical study of Australian firms
The Journal of Strategic Information Systems
Value contribution of it in recruiting: a multi-national causal analysis
Proceedings of the special interest group on management information system's 47th annual conference on Computer personnel research
Technical efficiency and use of information and communication technology in Spanish firms
Telecommunications Policy
Attaining superior complaint resolution
Communications of the ACM - A View of Parallel Computing
Continued usage of technology versus situational factors: An empirical analysis
Journal of Engineering and Technology Management
The impact of information technology on the financial performance of diversified firms
Decision Support Systems - Special issue: Economics and information systems
An investigation on institutionalization of websites of firms
ACM SIGMIS Database
Impacts of internal and interorganizational information systems on the outsourcing of manufacturing
The Journal of Strategic Information Systems
Changing the Competitive Landscape: Continuous Innovation Through IT-Enabled Knowledge Capabilities
Information Systems Research
International Journal of Business Information Systems
Research Commentary---The Digital Transformation of Healthcare: Current Status and the Road Ahead
Information Systems Research
ACM Transactions on Management Information Systems (TMIS)
Profiting from Knowledge Management: The Impact of Time and Experience
Information Systems Research
Punishment, Justice, and Compliance in Mandatory IT Settings
Information Systems Research
DESRIST'11 Proceedings of the 6th international conference on Service-oriented perspectives in design science research
The Impact of Automation of Systems on Medical Errors: Evidence from Field Research
Information Systems Research
IS Avoidance in Health-Care Groups: A Multilevel Investigation
Information Systems Research
Unity in Diversity: Electronic Patient Record Use in Multidisciplinary Practice
Information Systems Research
Evolving Work Routines: Adaptive Routinization of Information Technology in Healthcare
Information Systems Research
Information Systems Research
Determining Optimal CRM Implementation Strategies
Information Systems Research
ICT impact on competitiveness, innovation and environment
Telematics and Informatics
Designing business-intelligence tools with value-driven recommendations
DESRIST'10 Proceedings of the 5th international conference on Global Perspectives on Design Science Research
Empirical research on information technology value
International Journal of Networking and Virtual Organisations
WSEAS Transactions on Information Science and Applications
The synergistic effects of IT-enabled resources on organizational capabilities and firm performance
Information and Management
Using enterprise architecture and technology adoption models to predict application usage
Journal of Systems and Software
Analyzing e-business value creation from a resource-based perspective
International Journal of Information Management: The Journal for Information Professionals
Resource management activities in healthcare information systems: A process perspective
Information Systems Frontiers
A Balanced Scorecard Approach in Assessing IT Value in Healthcare Sector: An Empirical Examination
Journal of Medical Systems
International Journal of Information Technology and Management
International Journal of Information Technology and Management
Routinisation of B2B E-commerce by small firms: A process perspective
Information Systems Frontiers
International Journal of IT Standards and Standardization Research
Valuing Knowledge-Based Initiatives: What We Know and What We Don't Know
International Journal of Knowledge Management
International Journal of Knowledge Management
A Preliminary Classification of Usage Measures in Information System Acceptance: A Q-Sort Approach
International Journal of Technology Diffusion
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
A Lag Effect of IT Investment on Firm Performance
Information Resources Management Journal
Information Technology Portfolio Management: Literature Review, Framework, and Research Issues
Information Resources Management Journal
Contributing Knowledge to Knowledge Repositories: Dual Role of Inducement and Opportunity Factors
Information Resources Management Journal
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
Journal of Global Information Management
Journal of Management Information Systems
Finding the Role of Time Lags in Radio Frequency Identification Investment
International Journal of Strategic Information Technology and Applications
Event sequence modeling of IT adoption in healthcare
Decision Support Systems
Health information technology and its impact on the quality and cost of healthcare delivery
Decision Support Systems
Differential Effects on ERP Post-Adoption Stages across Scandinavian and Iberian SMEs1
Journal of Global Information Management
Differential Effects on ERP Post-Adoption Stages across Scandinavian and Iberian SMEs1
Journal of Global Information Management
Investments in information systems: A contribution towards sustainability
Information Systems Frontiers
Effects of cognitive and social factors on system utilization and performance outcomes
Information and Management
Information technology and voluntary quality disclosure by hospitals
Decision Support Systems
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The relationship between investment in information technology (IT) and its effect on organizational performance continues to interest academics and practitioners. In many cases, due to the nature of the research design employed, this stream of research has been unable to identify the impact of individual technologies on organizational performance. This study posits that the driver of IT impact is not the investment in the technology, but the actual usage of the technology. This proposition is tested in a longitudinal setting of a healthcare system comprising eight hospitals.Monthly data for a three-year period on various financial and nonfinancial measures of hospital performance and technology usage were analyzed. The data analysis provides evidence for the technology usage-performance link after controlling for various external factors. Technology usage was positively and significantly associated with measures of hospital revenue and quality, and this effect occurred after time lags. The analysis was triangulated using three measures of technology usage. The general support for the principal proposition of this paper that "actual usage" may be a key variable in explaining the impact of technology on performance suggests that omission of this variable may be a missing link in IT payoff analyses.