Technology investment and business performance
Communications of the ACM
The balanced scorecard: a foundation for the strategic management of information systems
Decision Support Systems
A model for implementing BPR based on strategic perspectives: an empirical study
Information and Management
Research Commentary: Transformational Issues in Researching IS and Net-Enabled Organizations
Information Systems Research
Synthesis and Decomposition of Processes in Organizations
Information Systems Research
Information technology payoff in the health-care industry: a longitudinal study
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Discovering potential and realizing value from information technology investments
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Management of information systems: Insights from accounting research
Information and Management
Methods to Evaluate Health information Systems in Healthcare Settings: A Literature Review
Journal of Medical Systems
Journal of Management Information Systems
Electronic Commerce Research and Applications
Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method
Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method
Assessing the Quality of a Web-based Learning System for Nurses
Journal of Medical Systems
A framework for performance measurement in the e-business environment
Electronic Commerce Research and Applications
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Healthcare sector indicates human-based and knowledge-intensive property. Massive IT investments are necessary to maintain competitiveness in this sector. The justification of IT investments is the major concern of senior management. Empirical studies examining IT value have found inconclusive results with little or no improvement in productivity. Little research has been conducted in healthcare sector. The balanced scorecard (BSC) strikes a balance between financial and non-financial measure and has been applied in evaluating organization-based performance. Moreover, healthcare organizations often consider their performance goal at customer satisfaction in addition to financial performance. This research thus proposed a new hierarchical structure for the BSC with placing both finance and customer at the top, internal process at the next, and learning and growth at the bottom. Empirical examination has found the importance of the new BSC structure in assessing IT investments. Learning and growth plays the initial driver for reaching both customer and financial performance through the mediator of internal process. This can provide deep insight into effectively managing IT resources in the hospitals.