An evaluative framework for research on the performance effects of information technology investment
ICIS '89 Proceedings of the tenth international conference on Information Systems
Journal of Management Information Systems
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Strategic information technology management: Perspectives on organizational growth and competitive advantage
Strategic information technology management
Banking on information technology: converting IT spending into firm performance
Strategic information technology management
The intangible benefits and costs of investments: evidence from financial markets
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Information Analysis
Information Systems Management: Analytical Tools and Techniques
Information Systems Management: Analytical Tools and Techniques
Limits to Value in Electronic Commerce-Related IT Investments
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 7 - Volume 7
Systems Design, Process Performance and Economic Outcomes
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 08
Maximizing the value of internet-based corporate travel reservation systems
Communications of the ACM
Creating business value through E-commerce
Creating business value with information technology
Complementary Investment in Change Management and IT Investment Payoff
Information Systems Frontiers
Neoinstitutionalism and e-government: beyond Jane Fountain
Social Science Computer Review - Special issue: Jane fountain's "building the virtual state"
The Effects of Process Characteristics on the Value of B2B E-Procurement
Information Technology and Management
Contribution of institutional DSS to organizational performance: evidence from a longitudinal study
Decision Support Systems
Effectiveness of vendor-managed inventory in the electronics industry: determinants and outcomes
Information and Management
An analytic approach for quantifying the value of e-business initiatives
IBM Systems Journal
Using asset specificity and asset scope to measure the value of IT
Communications of the ACM - Interaction design and children
The leveraging influence of strategic alignment on IT investment: an empirical examination
Information and Management
Assessing the value of interorganizational systems to support business transactions
International Journal of Electronic Commerce - Special issue: Electronic intermediaries and networks in business-to-business electronic commerce
Information and Management
Utility-driven assessment of data quality
ACM SIGMIS Database
Information Technology and Management
Reexamining the Value Relevance of E-Commerce Initiatives
Journal of Management Information Systems
Journal of Management Information Systems
Analyzing Complementarities Using Software Stacks for Software Industry Acquisitions
Journal of Management Information Systems
A Study of the Value and Impact of B2B E-Commerce: The Case of Web-Based Procurement
International Journal of Electronic Commerce
Limits to Value in Electronic Commerce-Related IT Investments
Journal of Management Information Systems
Capturing business benefits from process improvement: four fallacies and what to do about them
Proceedings of the 1st international workshop on Business impact of process improvements
Electronic Commerce Research and Applications
Electronic Commerce Research and Applications
Towards ubiquitous information supply for individual investors: A decision support system design
Decision Support Systems
International Journal of Information Technology and Management
A hybrid GA-ant colony approach for exploring the relationship between IT and firm performance
International Journal of Business Information Systems
Information and Management
The leveraging influence of strategic alignment on IT investment: An empirical examination
Information and Management
Knowledge matters: Restrictiveness and performance with decision support
Decision Support Systems
International Journal of Business Information Systems
IT infrastructure capabilities and IT project success: a development team perspective
Information Technology and Management
Assessment of business value from services re-use on SOA-based e-business platform
Proceedings of the 12th International Conference on Information Integration and Web-based Applications & Services
International Journal of Business Information Systems
Information Technology and Management
A Balanced Scorecard Approach in Assessing IT Value in Healthcare Sector: An Empirical Examination
Journal of Medical Systems
Journal of Global Information Management
International Journal of IT/Business Alignment and Governance
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Information technology (IT) value has been measured at various levels of analysis, yet few authors would contend that the search for value has reached a point where practitioners and theoreticians are satisfied with its outcomes. We present a new perspective that emphasizes the importance of understanding where potential value lies and how best to relate it contextually to the measurement of the firm's realized value across multiple levels of analysis. We develop the idea that complementary assets (especially business process design and human capital) influence the firm's realization of value, using concepts such as locus of value and value conversion contingencies. Expanding beyond earlier process models of IT value, which begin with IT expenditure, our analysis of IT value emphasizes the consideration of potential value for an IT investment both in ex ante project selection, and ex post investment evaluation. We illustrate and validate the application of our framework using IT investments in a variety of business domains.