Beyond the productivity paradox
Communications of the ACM
Business Networking: Shaping Collaboration between Enterprises
Business Networking: Shaping Collaboration between Enterprises
Information Systems Frontiers
Information systems evaluation: navigating through the problem domain
Information and Management
Information and Management
A Model of Organizational Integration, Implementation Effort, and Performance
Organization Science
Discovering potential and realizing value from information technology investments
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Executives' perceptions of the business value of information technology: a process-oriented approach
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Journal of Management Information Systems
Journal of Management Information Systems
Investment in Enterprise Resource Planning: Business Impact and Productivity Measures
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Information Technology and Management
The Role of Information Systems Resources in ERP Capability Building and Business Process Outcomes
Journal of Management Information Systems
Integration of industrial information systems: from syntactic to semantic integration approaches
Enterprise Information Systems
A balanced scorecard based framework for assessing the strategic impacts of ERP systems
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
Information Systems Management
An ERP system performance assessment model development based on the balanced scorecard approach
Information Systems Frontiers
Understanding the influence of integration on ERP performance
Information Technology and Management
Information Technology and Management
ERP Systems and the Strategic Management Processes that Lead to Competitive Advantage
Information Resources Management Journal
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Using the resource-based view as a frame of reference, this study seeks to explore the potential link between the essential characteristics of an ERP system, defined as ERP capabilities, and its contribution to organisational performance. This contribution is conceptualised and measured through the value added by automational, informational and transformational effects of ERP capabilities upon the firm's operational and managerial processes. Empirical data were obtained for the study's purpose from three case studies of manufacturing firms, through 25 in-depth interviews of various managers, including the firm's CIO. In addition to proposing an instrument to characterise an ERP system "as installed" in terms of three capabilities (ERP integration, ERP flexibility, ERP transversality), the study confirms that these capabilities are crucial in determining the contribution of an ERP system to organisational performance. The study also highlights different ERP effects on organisational processes and their relative importance in providing business value. While exploratory in nature, this study derives interesting implications from the data analysis in the form of propositions that may serve as research hypotheses in future studies.