Use of office automation by managers—how much and to what purpose?
Information and Management
Information technologies for the 1990s: an organizational impact perspective
Communications of the ACM
Assessing the value of information
ICIS '89 Proceedings of the tenth international conference on Information Systems
An evaluative framework for research on the performance effects of information technology investment
ICIS '89 Proceedings of the tenth international conference on Information Systems
Task uncertainty and the use of computer technology
Information and Management
International Journal of Man-Machine Studies
The productivity paradox of information technology
Communications of the ACM
Beyond the productivity paradox
Communications of the ACM
International dimensions of the productivity paradox
Communications of the ACM
Corporate Information Systems Management: Text and Cases
Corporate Information Systems Management: Text and Cases
A Mathematical Theory of Communication
A Mathematical Theory of Communication
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
Investment in Enterprise Resource Planning: Business Impact and Productivity Measures
Journal of Management Information Systems
What makes the competitive contribution of ERP strategic
ACM SIGMIS Database
Why IS management is in trouble and how to save it: lessons learned in the automotive industry
Communications of the ACM - Inspiring Women in Computing
Journal of Management Information Systems
Information Technology and Management
Thirst for Business Value of Information Technology
International Journal of Technology Diffusion
Journal of Management Information Systems
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To obtain the greatest benefit from its information system, an organization must determine which applications will provide the most benefit to organizational performance. This study reviews data collected from 310 manufacturing firms in Israel and 197 such firms in the U.S. For each firm, data were obtained about the benefits derived from using information systems, as perceived by a senior manager, and the organization's operating characteristics. Data were pooled across both countries. No meaningful relationship was found between the benefit a firm derives from its overall information systems application portfolio and its organizational operating characteristics. However, for two individual applications, the benefit derived is linked significantly to the organization's operating characteristics. Thus the model relating benefits from information systems to the organization's operating environment, first demonstrated by data collected in Israel, is confirmed by the data collected in the U.S. The model applies across both countries, even though there may be differences between the two countries, for example, in culture, size of businesses, and relationship with customers and suppliers.