Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
SAP R/3 business blueprint: understanding the business process reference model
SAP R/3 business blueprint: understanding the business process reference model
Issues and opinion on structural equation modeling
MIS Quarterly
Enterprise resource planning: making ERP a success
Communications of the ACM
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Building users' trust in freeware providers and the effects of this trust on users' perceptions of usefulness, ease of use and intended use of freeware
IT acceptance: managing user—IT group boundaries
ACM SIGMIS Database
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Is anybody out there?: antecedents of trust in global virtual teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
International Journal of Human-Computer Studies
European Journal of Information Systems - Special issue: Making enterprise systems work
Information and Management
Decision Support Systems
Journal of the American Society for Information Science and Technology
A meta-analysis of the technology acceptance model
Information and Management
Perceived Information Quality in Data Exchanges: Effects on Risk, Trust, and Intention to Use
Information Systems Research
Journal of Management Information Systems
Do I Trust You Online, and If So, Will I Buy? An Empirical Study of Two Trust-Building Strategies
Journal of Management Information Systems
Determinants of success for application service provider: An empirical test in small businesses
International Journal of Human-Computer Studies
Active ERP implementation management: A Real Options perspective
Journal of Systems and Software
Factors affecting the usage of intranet: A confirmatory study
Computers in Human Behavior
The Role of Information Systems Resources in ERP Capability Building and Business Process Outcomes
Journal of Management Information Systems
Journal of Management Information Systems
In Justice We Trust: Predicting User Acceptance of E-Customer Services
Journal of Management Information Systems
A Research Agenda for Trust in Online Environments
Journal of Management Information Systems
Computers in Human Behavior
Behavioral aspects of enterprise systems adoption: An empirical study on cultural factors
Computers in Human Behavior
The role of IT human capability in the knowledge transfer process in IT outsourcing context
Information and Management
Antecedents of application service continuance: A synthesis of satisfaction and trust
Expert Systems with Applications: An International Journal
Journal of Systems and Software
Client strategies in vendor transition: A threat balancing perspective
The Journal of Strategic Information Systems
Which is more important in Internet shopping, perceived price or trust?
Electronic Commerce Research and Applications
The Boundaries of Trust and Risk: The Quadratic Moderating Role of Institutional Structures
Information Systems Research
User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective
Information Systems Research
Decoupling, re-engaging: managing trust relationships in implementation projects
Information Systems Journal
Extending the Technology Acceptance Model to Investigate the Utilization of ERP Systems
International Journal of Enterprise Information Systems
International Journal of Enterprise Information Systems
An Analysis of Factors Affecting User Acceptance of ERP Systems in the United States
International Journal of Human Capital and Information Technology Professionals
International Journal of Information Technology Project Management
Stakeholder Challenges in Information Systems Project Offshoring: Client and Vendor Perspectives
International Journal of Information Technology Project Management
International Journal of Information Technologies and Systems Approach
Extending the engineering trade-off analysis by integrating user preferences in conjoint analysis
Expert Systems with Applications: An International Journal
Information Technology Portfolio Management: Literature Review, Framework, and Research Issues
Information Resources Management Journal
Journal of Organizational and End User Computing
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To a large extent, trust determines expected utility derived from business transactions where the trusting party is dependent upon others, but lacks control over them. In many instances, this typifies the relationship between clients and an enterprise resource planning (ERP) customization vendor. This exploratory study examines how trust is built during an ERP implementation, and the relative weight of this trust compared with the perceived qualities of the implemented ERP itself in determining clients' assessment that the business relationship with the vendor is worthwhile. The data, collected from companies that were involved in the process of implementing a new ERP with the on-site assistance of a certain customization vendor, show that all three trust antecedents suggested by Zucker's seminal study of trust-- process-based, characteristic-based, and institution-based mechanisms--contribute significantly to client trust. The data also show that client trust in this customization vendor and the perceived usefulness of the ERP both contribute to client assessment that their business relationship with the vendor is worthwhile, showing that both getting the job done and creating a trust-based relationship contribute to this assessment. The implications of the importance of creating trust in ERP implementation and the means of doing how to do so are discussed.