Behavioral aspects of enterprise systems adoption: An empirical study on cultural factors

Authors:
Yujong Hwang;Delvin Grant
Affiliations:
DePaul University, School of Accountancy & MIS, 1 E. Jackson Blvd., Chicago, IL 60604, United States and College of International Studies, Kyung Hee University in Korea, South Korea;DePaul University, School of Accountancy & MIS, 1 E. Jackson Blvd., Chicago, IL 60604, United States
Venue:
Computers in Human Behavior
Year:
2011

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Abstract

Recently, behavioral aspects of enterprise systems have been called to investigate further in the information systems (IS) community. The purpose of this paper is to apply individual-level measurement of cultural orientation, such as power distance and uncertainty avoidance, to the recent findings of computer self-efficacy and ERP adoption belief, such as perceived ease of use, based on the survey of 101 ERP system experts. An online survey methodology is used to gather data from the various industrial fields. The research model is constructed based on the findings of the previous studies in IS, management, and cultural psychology. The results indicate that low power distance and high uncertainty avoidance cultural orientation influence general CSE. In addition, uncertainty avoidance positively influences ease of use of ERP systems. As expected, general CSE positively influences ease of use of ERP systems. Training and managerial interventions through communication to improve these cultural orientations would be effective for the successful ERP systems project. The findings of this research would be helpful to the project managers, IS researchers, and ERP practitioners who want to understand the behavioral aspects of ERP systems adoption in the organization.