Assessing the benefits from e-business transformation through effective enterprise management

  • Authors:

  • Colin G. Ash;Janice M. Burn

  • Affiliations:

  • Edith Cowan University, Churchlands, Perth, Australia;Edith Cowan University, Churchlands, Perth, Australia

  • Venue:
  • European Journal of Information Systems - Managing e-business transformation
  • Year:
  • 2003

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Abstract

This paper reports on research carried out in 1999-2001 on the use of e-business applications in enterprise resource planning (ERR)-based organisations. Multiple structured interviews were used to collect data on 11 established organisations from a diverse range of industries. The findings are analysed according to the level of sophistication of e-business models and their transformational impact on the organisation. Early adopters of e-business show a trend towards cost reductions and administrative efficiencies from e-procurement and self-service applications used by customers and employees. More mature users focus on strategic advantage and generate this through an evolutionary model of organisational change. Two complex case studies of e-business integration with global suppliers and their corporate customers are analysed to identify specific stages of benefits accrual through the e-business transformation process. Collectively, the set of case studies is used to demonstrate the increased benefits derived from an e-business architecture based on a network of ERP-enabled organisations.