Proceedings of the IFIP TC8 WG 8.2 international conference on Information systems and qualitative research
Putting the enterprise into the enterprise system
Harvard Business Review
Enterprise resource planning: multisite ERP implementations
Communications of the ACM
A framework for the ex-ante evaluation of ERP software
European Journal of Information Systems - Special issue on information systems evaluationpast, present and future
ERP software implementation: an integrative framework
European Journal of Information Systems - Special issue on information systems evaluationpast, present and future
Mission Critical: Realizing the Promise of Enterprise Systems
Mission Critical: Realizing the Promise of Enterprise Systems
Designing Complex Organizations
Designing Complex Organizations
Information Systems Frontiers
Assessing the benefits from e-business transformation through effective enterprise management
European Journal of Information Systems - Managing e-business transformation
Information and Management
Panoptic empowerment and reflective conformity in enterprise systems-enabled organizations
Information and Organization
The adoption of hyped technologies: a qualitative study
Information Technology and Management
The family resemblance of technologically mediated work practices
Information and Organization
Information Systems Research
Normal accidents: Data quality problems in ERP-enabled manufacturing
Journal of Data and Information Quality (JDIQ)
Reverse business innovations: the impact of ERP software upgrades on organizations
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: users and contexts of use - Volume Part III
Ambient affiliates in virtual cross-organizational tourism alliances
Computers in Human Behavior
International Journal of Information Systems in the Service Sector
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A key touted benefit of enterprise systems (ES) is organizational integration of both business processes and data, which is expected to reduce processing time and increase control over operations. In our 3-year longitudinal case study of a phased ES implementation, we employed a grounded theory methodology to discover organizational effects of ES. As we coded and analyzed our field data, we observed many integration effects. Further analysis revealed underlying dimensions of ES-enabled integration. ES-enabled integration varied depending on the relationship between the integrated business units (similar plants, stages in a business process, or dissimilar functional areas) and on whether processes or data were integrated. Turning to the literature, we realized that Thompson's three types of interdependence, pooled, sequential, and reciprocal, captured the business relationships revealed in our data. Thus, we describe the salient characteristics of ES-enabled integration using Thompson's interdependence types applied to process and data integration. We also identify dimensions of differentiation between business units that contribute to integration problems. Viewing our field data through the lens of these salient characteristics and dimensions of differentiation provided theoretical explanations for observed integration problems. These findings also help managers understand and anticipate ES-enabled integration opportunities and problems.