The control revolution: technological and economic origins of the information society
The control revolution: technological and economic origins of the information society
Managing I/S design teams: a control theories perspective
Management Science
Putting the enterprise into the enterprise system
Harvard Business Review
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Communications of the ACM
Empowerment in business process reengineering: an ethnographic study of implementation discourses
ICIS '97 Proceedings of the eighteenth international conference on Information systems
A contingency analysis of post-bureaucratic controls in IT-related change
ICIS '00 Proceedings of the twenty first international conference on Information systems
Managing risks in enterprise systems implementations
Communications of the ACM - Supporting community and building social capital
Mission Critical: Realizing the Promise of Enterprise Systems
Mission Critical: Realizing the Promise of Enterprise Systems
Designing Complex Organizations
Designing Complex Organizations
Information Systems Frontiers
The ERP Revolution: Surviving vs. Thriving
Information Systems Frontiers
A Critical Success Factors Model For ERP Implementation
IEEE Software
The critical success factors for ERP implementation: an organizational fit perspective
Information and Management
Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change
Journal of Management Information Systems
Understanding enterprise systems-enabled integration
European Journal of Information Systems - Special issue: Making enterprise systems work
Sticking to standards; technical and other isomorphic pressures in deploying ERP-systems
Information and Management
The qualitative interview in IS research: Examining the craft
Information and Organization
International Journal of Business Information Systems
Advances in enterprise information systems
Information Systems Frontiers
Wikipedia, Critical Social Theory, and the Possibility of Rational Discourse
The Information Society
Sticking to standards; technical and other isomorphic pressures in deploying ERP-systems
Information and Management
Information and Organization
Project process reengineering (PPR): a BPR method for projects
International Journal of Information Systems and Change Management
Information and Organization
International Journal of Information Management: The Journal for Information Professionals
Information Systems Research
From disruptions to struggles: Theorizing power in ERP implementation projects
Information and Organization
Information and Management
| Hi-index | 0.00 |
In this study of enterprise system (ES) use at a global manufacturing organization, we have taken an interpretive perspective and used a Glaserian grounded theory methodology to explore the ES-enabled changes in organizational control that emerged after system implementation. From our field data we identified two seemingly contradictory theoretical concepts: panoptic empowerment and reflective conformity. Panoptic empowerment refers to the greater visibility of information provided by the common shared database of an ES that empowers workers to do their work more efficiently and effectively, but which also makes them more visible to others throughout the organization who can then more easily exercise process and outcome control. Reflective conformity describes how the integrated nature of the ES with its embedded rules and procedures for organizational processes leads to greater employee discipline while simultaneously requiring them to be highly reflective as well in order to achieve organizational benefits from the ES. These concepts embody an understanding of organizational control that is rooted in a Foucauldian view of disciplinary power rather than a traditional perspective of mechanistic bureaucracy.