“Implementing packaged software"
Management Information Systems Quarterly
Technology—process fit: perspectives on achieving prototyping effectiveness
Journal of Management Information Systems - Special issue on management support systems
Exceptions and exception handling in computerized information processes
ACM Transactions on Information Systems (TOIS)
Task-technology fit and individual performance
MIS Quarterly
The integration of computing and routine work
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Understanding user evaluations of information systems
Management Science
Proceedings of the IFIP TC8 WG 8.2 international conference on Information systems and qualitative research
Putting the enterprise into the enterprise system
Harvard Business Review
Journal of Systems and Software
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Communications of the ACM
Packaged software: implications of the differences from custom approaches to software development
European Journal of Information Systems
A market-based perspective on information systems development
Communications of the ACM
Communications of the ACM - How the virtual inspires the real
Oracle E-Business Suite 11i: Implementing Core Financial Applications
Oracle E-Business Suite 11i: Implementing Core Financial Applications
The ERP Revolution: Surviving vs. Thriving
Information Systems Frontiers
The Philosophy of Critical Realism—An Opportunity for Information Systems Research
Information Systems Frontiers
The critical success factors for ERP implementation: an organizational fit perspective
Information and Management
Information Systems Research
ERP in China: one package, two profiles
Communications of the ACM - Has the Internet become indispensable?
A Model of Organizational Integration, Implementation Effort, and Performance
Organization Science
Understanding enterprise systems-enabled integration
European Journal of Information Systems - Special issue: Making enterprise systems work
European Journal of Information Systems - Special section: PACIS 2004
Extending task technology fit with computer self-efficacy
ACM SIGMIS Database
Beyond accuracy: what data quality means to data consumers
Journal of Management Information Systems
Technological Embeddedness and Organizational Change
Organization Science
Going beyond 'misfit' as a reason for ERP package customisation
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
Panoptic empowerment and reflective conformity in enterprise systems-enabled organizations
Information and Organization
Software process improvement success factors for small and medium Web companies: A qualitative study
Information and Software Technology
Proceedings of the 50th annual conference on Computers and People Research
Information Systems Research
Design science as design of social systems --- implications for information systems research
DESRIST'12 Proceedings of the 7th international conference on Design Science Research in Information Systems: advances in theory and practice
Enterprise system implementation in national and local Korean police agencies: a case study
Proceedings of the 14th Annual International Conference on Digital Government Research
Theoretical foundations for the study of sociomateriality
Information and Organization
User expertise in contemporary information systems: Conceptualization, measurement and application
Information and Management
Integrating ERP and e-business: Resource complementarity in business value creation
Decision Support Systems
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Packaged software applications such as enterprise systems are designed to support generic rather than specific requirements, and hence are likely to be an imperfect fit in any particular instance. Using critical realism as our philosophical perspective, we conducted a three-year qualitative study of misfits that arose from an enterprise system (ES) implementation. A detailed analysis of the observed misfits resulted in a richer understanding of the concept of fit and of the ES artifact itself. Specifically, we found six misfit domains (functionality, data, usability, role, control and organizational culture) and within each, two types of misfit (deficiencies and impositions). These misfit types correspond to two newly defined types of fit: fit as coverage and fit as enablement. Our analysis of fit also revealed a new conceptualization of the ES artifact, with implications for IT artifacts in general.