An investigation of user-led system design: rational and political perspectives
Communications of the ACM - Special section on management of information systems
The State of Software Maintenance
IEEE Transactions on Software Engineering
Understanding Software Maintenance Work
IEEE Transactions on Software Engineering
Systems analysis & design methods
Systems analysis & design methods
Maintaining information systems in organizations
Maintaining information systems in organizations
Cyc: toward programs with common sense
Communications of the ACM
Decision support for exception handling and quality control in office operations
Decision Support Systems
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
The integration of computing and routine work
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
The sciences of the artificial (3rd ed.)
The sciences of the artificial (3rd ed.)
Social Analyses of Computing: Theoretical Perspectives in Recent Empirical Research
ACM Computing Surveys (CSUR)
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
Power, politics, and MIS implementation
Communications of the ACM
The control of information systems developments after implementation
Communications of the ACM - Special section on management of information systems
Guidelines for humanizing computerized information systems: a report from Stanley House
Communications of the ACM
Information and Organizations
The New Science of Management Decision
The New Science of Management Decision
Designing Complex Organizations
Designing Complex Organizations
A framework for formalizing inconsistencies and deviations in human-centered systems
ACM Transactions on Software Engineering and Methodology (TOSEM)
ACM Transactions on Programming Languages and Systems (TOPLAS)
Adept_flex—Supporting Dynamic Changes of Workflows Without Losing Control
Journal of Intelligent Information Systems - Special issue on workflow management systems
Enhancing data quality in data warehouse environments
Communications of the ACM
Supporting dynamic distributed work processes with a component and event based approach
Proceedings of the 22nd international conference on Software engineering
Techniques for Supporting Dynamic and Adaptive Workflow
Computer Supported Cooperative Work
ML-DEWS: Modeling Language to Support Dynamic Evolution within Workflow Systems
Computer Supported Cooperative Work
Configuration for Adaptation – A Human-centeredApproach to Flexible Workflow Enactment
Computer Supported Cooperative Work
Handling of Irregularities in Human Centered Systems: A Unified Framework for Data and Processes
IEEE Transactions on Software Engineering - special section on current trends in exception handling—part II
ACM Transactions on Information Systems (TOIS)
Coping with errors: the importance of process data in robust sociotechnical systems
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Beyond workflow management: product-driven case handling
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Exception Handling in Workflow Systems
Applied Intelligence
A Framework for Analysis of Data Quality Research
IEEE Transactions on Knowledge and Data Engineering
Business Process Management, Models, Techniques, and Empirical Studies
Pockets of Flexibility in Workflow Specification
ER '01 Proceedings of the 20th International Conference on Conceptual Modeling: Conceptual Modeling
Specification and validation of process constraints for flexible workflows
Information Systems
Case handling: a new paradigm for business process support
Data & Knowledge Engineering
Meta workflows as a control and coordination mechanism for exception handling in workflow systems
Decision Support Systems - Special issue: Web services and process management
Beyond accuracy: what data quality means to data consumers
Journal of Management Information Systems
Deadline-based escalation in process-aware information systems
Decision Support Systems
Merging workflows: a new perspective on connecting business processes
Decision Support Systems
Advanced Engineering Informatics
Data & Knowledge Engineering
Information and Organization
Dynamic change handling for inter-organisational workflows in open virtual eMarketplaces
International Journal of Intelligent Information and Database Systems
A rule-based approach to proactive exception handling in business processes
Expert Systems with Applications: An International Journal
Survey paper: Refactoring large process model repositories
Computers in Industry
A framework proposal for intelligent management of unexpected exceptions in workflow
OTM'11 Proceedings of the 2011th Confederated international conference on On the move to meaningful internet systems
Balancing flexibility and security in adaptive process management systems
OTM'05 Proceedings of the 2005 Confederated international conference on On the Move to Meaningful Internet Systems - Volume >Part I
CAiSE'06 Proceedings of the 18th international conference on Advanced Information Systems Engineering
Worklets: a service-oriented implementation of dynamic flexibility in workflows
ODBASE'06/OTM'06 Proceedings of the 2006 Confederated international conference on On the Move to Meaningful Internet Systems: CoopIS, DOA, GADA, and ODBASE - Volume Part I
A collaborative framework for unexpected exception handling
CRIWG'05 Proceedings of the 11th international conference on Groupware: design, Implementation, and Use
Normal accidents: Data quality problems in ERP-enabled manufacturing
Journal of Data and Information Quality (JDIQ)
| Hi-index | 0.02 |
Exceptions, situations that cannot be correctly processed by computer systems, occur frequently in computer-based information processes. Five perspectives on exceptions provide insights into why exceptions occur and how they might be eliminated or more efficiently handled. We investigate these perspectives using an in-depth study of an operating information process that has frequent exceptions. Our results support the use of a total quality management (TQM) approach of eliminating exceptions for some exceptions, in particular, those caused by computer systems that are poor matches to organizational processes. However, some exceptions are explained better by a political system perspective of conflicting goals between subunits. For these exceptions and several other types, designing an integrated human-computer process will provide better performance than will eliminating exceptions and moving toward an entirely automated process.