Groupware: some issues and experiences
Communications of the ACM
Twinkling lights and nested loops: distributed problem solving and spreadsheet development
International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. Part 1
Faltering from ethnography to design
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Workflow management systems for financial services
COCS '93 Proceedings of the conference on Organizational computing systems
Visual support for reengineering work processes
COCS '93 Proceedings of the conference on Organizational computing systems
Reengineering a business process with an innovative workflow management system: a case study
COCS '93 Proceedings of the conference on Organizational computing systems
Experiences with workflow management: issues for the next generation
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Exceptions and exception handling in computerized information processes
ACM Transactions on Information Systems (TOIS)
The integration of computing and routine work
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Supporting unstructured workflow activities in the Bramble ICN system
COCS '95 Proceedings of conference on Organizational computing systems
WorkFlow systems: a few definitions and a few suggestions
COCS '95 Proceedings of conference on Organizational computing systems
Flexibility and control for dynamic workflows in the WORLDS environment
COCS '95 Proceedings of conference on Organizational computing systems
Generalized process structure grammars GPSG for flexible representations of work
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Freeflow: mediating between representation and action in workflow systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
The coordination of work activities: cooperation and conflict in a hospital context
Computer Supported Cooperative Work
Design rationale: concepts, techniques, and use
Design rationale: concepts, techniques, and use
Accountability of work activity in high-consequence work systems: human error in context
International Journal of Human-Computer Studies
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Representing fieldwork and articulating requirements through VR
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Tolerating exceptions in workflows: a unified framework for data and processes
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Journal of the American Society for Information Science - Special issue on the 50th anniversary of the Journal of The American Society for Information Science: part 2: paradigms, models and methods of information science
Computer Supported Cooperative Work
Cooperation, reliability of socio-technical systems and allocation of function
International Journal of Human-Computer Studies - Special issue on function allocation
A Light Workflow Management System Using SimpleProcess Models
Computer Supported Cooperative Work
Configuration for Adaptation – A Human-centeredApproach to Flexible Workflow Enactment
Computer Supported Cooperative Work
Design guidelines for dealing with breakdowns and repairs in collaborative work settings
International Journal of Human-Computer Studies - Understanding work and designing artefacts
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering
Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering
Introduction to the Special Issue on Adaptive WorkflowSystems
Computer Supported Cooperative Work
Workflow from within and without: technology and cooperative work on the print industry shopfloor
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Interaction as a framework for flexible workflow modelling
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Designed for unanticipated use: common artefacts as design principle for CSCW applications
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
An integrated conceptual model to incorporate information tasks in workflow models
ER'12 Proceedings of the 31st international conference on Conceptual Modeling
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This paper presents an analysis of written and electronic records that document the collaborative process of packing museum artifacts in preparation for a move. The majority of data recorded detailed the process of packing, while only a small amount of the data concerned which artifacts were packed in which boxes. Museum staff members were able to use these process data to solve the numerous errors that occurred during packing. We explore the design implications for collaborative systems which focus on supporting error recovery rather than error prevention.