Using a planner to support office work
COCS '88 Proceedings of the ACM SIGOIS and IEEECS TC-OA 1988 conference on Office information systems
Computer systems and the design of organizational interaction
ACM Transactions on Information Systems (TOIS)
MMConf: an infrastructure for building shared multimedia applications
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
A process model and system for supporting collaborative work
COCS '91 Proceedings of the conference on Organizational computing systems
GROUPKIT: a groupware toolkit for building real-time conferencing applications
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
The action workflow approach to workflow management technology
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Supporting dynamic interdependencies among collaborative activities
COCS '93 Proceedings of the conference on Organizational computing systems
Visual support for reengineering work processes
COCS '93 Proceedings of the conference on Organizational computing systems
Reengineering a business process with an innovative workflow management system: a case study
COCS '93 Proceedings of the conference on Organizational computing systems
An experiment in integrated multimedia conferencing
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
OfficeTalk-D: An experimental office information system
Proceedings of the SIGOA conference on Office information systems
Modelling in the re-engineering process
ACM SIGOIS Bulletin - Special issue: business process reengineering
ACM SIGOIS Bulletin - Special issue: business process reengineering
Workflow = OIS? A report of a workshop at the CSCW '94 conference
ACM SIGOIS Bulletin - Special issue: business process reengineering
Workflow technology: trade-offs for business process re-engineering
COCS '95 Proceedings of conference on Organizational computing systems
COCS '95 Proceedings of conference on Organizational computing systems
COCS '95 Proceedings of conference on Organizational computing systems
Supporting unstructured workflow activities in the Bramble ICN system
COCS '95 Proceedings of conference on Organizational computing systems
WorkFlow systems: a few definitions and a few suggestions
COCS '95 Proceedings of conference on Organizational computing systems
Flexibility and control for dynamic workflows in the WORLDS environment
COCS '95 Proceedings of conference on Organizational computing systems
Populating the application: a model of awareness for cooperative applications
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Generalized process structure grammars GPSG for flexible representations of work
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Freeflow: mediating between representation and action in workflow systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Groupware in the wild: lessons learned from a year of virtual collocation
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
TeleNotes: managing lightweight interactions in the desktop
ACM Transactions on Computer-Human Interaction (TOCHI)
Of maps and scripts—the status of formal constructs in cooperative work
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Organizational metaphors as lenses for analyzing workflow technology
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Integrating synchronous multimedia collaboration into workflow management
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
WorkWeb system—multi-workflow management with a multi-agent system
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Tolerating exceptions in workflows: a unified framework for data and processes
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Getting some perspective: using process descriptions to index document history
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Workflow Systems: Occasions for Success and Failure
Computer Supported Cooperative Work
Techniques for Supporting Dynamic and Adaptive Workflow
Computer Supported Cooperative Work
A Light Workflow Management System Using SimpleProcess Models
Computer Supported Cooperative Work
Handling of Irregularities in Human Centered Systems: A Unified Framework for Data and Processes
IEEE Transactions on Software Engineering - special section on current trends in exception handling—part II
Coping with errors: the importance of process data in robust sociotechnical systems
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
How can cooperative work tools support dynamic group process? bridging the specificity frontier
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Temporal Reasoning in Workflow Systems
Distributed and Parallel Databases
A Systematic Approach for Informal Communication During Workflow Execution
EDBT '00 Proceedings of the 7th International Conference on Extending Database Technology: Advances in Database Technology
A Telecooperation Framework Based on Broker and Trading Services
EDOC '97 Proceedings of the 1st International Conference on Enterprise Distributed Object Computing
Net Theory and Workflow Models (abstract)
Proceedings of the 20th International Conference on Application and Theory of Petri Nets
The Effects of Workflow Systems on Organizations: A Qualitative Study
Business Process Management, Models, Techniques, and Empirical Studies
Improving Flexibility of Workflow Management Systems
Business Process Management, Models, Techniques, and Empirical Studies
Groupware and computer-supported cooperative work
The human-computer interaction handbook
Notification and awareness: synchronizing task-oriented collaborative activity
International Journal of Human-Computer Studies - Notification user interfaces
Evolution of Business Processes and a Process Simulation Tool
APSEC '99 Proceedings of the Sixth Asia Pacific Software Engineering Conference
Structured Workflow Management with Lotus Notes Release 4
COMPCON '96 Proceedings of the 41st IEEE International Computer Conference
Synchronizing asynchronous collaborative learners
Communities and technologies
Knowledge portals and the emerging digital knowledge workplace
IBM Systems Journal
Roles and relationships for unified activity management
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Unified activity management: supporting people in e-business
Communications of the ACM - The semantic e-business vision
The Metamorphoses of Workflow Projects in their Early Stages
Computer Supported Cooperative Work
Business activity patterns: a new model for collaborative business applications
IBM Systems Journal
Activity-based management of IT service delivery
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Integrating Information Systems: Linking Global Business Goals To Local Database Applications
Journal of Integrated Design & Process Science
Workflow from within and without: technology and cooperative work on the print industry shopfloor
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Multimedia support of collaboration in a teleservice team
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Chalk and cheese: BPR and ethnomethodologically informed ethnography in CSCW
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Plans as situated action: an activity theory approach to workflow systems
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Rethinking CSCW systems: the architecture of MILANO
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Doing software development: occasions for automation and formalisation
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Taking the work out of workflow: mechanisms for document-centered collaboration
ECSCW'99 Proceedings of the sixth conference on European Conference on Computer Supported Cooperative Work
Dynamic Work Distribution in Workflow Management Systems: How to Balance Quality and Performance
Journal of Management Information Systems
Application of the workflow management system in electronic commerce: a case study
International Journal of Business Information Systems
A review of telecollaboration technologies with respect to closely coupled collaboration
International Journal of Computer Applications in Technology
Colour management is a socio-technical problem
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Workflow management systems for process organisations
Workflow management systems for process organisations
A framework for light-weight composition and management of ad-hoc business processes
TAMODIA'07 Proceedings of the 6th international conference on Task models and diagrams for user interface design
A user-oriented design for business workflow systems
TEAA'06 Proceedings of the 2nd international conference on Trends in enterprise application architecture
Resilient Business Process Management: Framework and services
Expert Systems with Applications: An International Journal
What agents can do in workflow management systems
Artificial Intelligence Review
A collaborative framework for unexpected exception handling
CRIWG'05 Proceedings of the 11th international conference on Groupware: design, Implementation, and Use
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Workflow management is a technology that is considered strategically important by many businesses, and its market growth shows no signs of abating. It is, however, often viewed with skepticism by the research community, conjuring up visions of oppressed workers performing rigidly-defined tasks on an assembly line. Although the potential for abuse no doubt exists, workflow management can instead be used to help individuals manage their work and to provide a clear context for performing that work. A key challenge in the realization of this ideal is the reconciliation of workflow process models and software with the rich variety of activities and behaviors that comprise “real” work. Our experiences with the InConcert workflow management system are used as a basis for outlining several issues that will need to be addressed in meeting this challenge. This is intended as an invitation to CSCW researchers to influence this important technology in a constructive manner by drawing on research and experience.