Experiences with workflow management: issues for the next generation
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Workflow management systems: still few operational systems
ACM SIGGROUP Bulletin
WIDE workflow development methodology
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Analysing information systems evaluation: another look at an old problem
European Journal of Information Systems - Special issue on information systems evaluaiton
Introducing case management: opening workflow management’s black box
BPM'06 Proceedings of the 4th international conference on Business Process Management
A human-oriented tuning of workflow management systems
BPM'05 Proceedings of the 3rd international conference on Business Process Management
The effectiveness of workflow management systems: Predictions and lessons learned
International Journal of Information Management: The Journal for Information Professionals
A framework for the development of organizational collaborative systems
Proceedings of the 13th International Conference on Interacción Persona-Ordenador
Experience breeding in process-aware information systems
CAiSE'13 Proceedings of the 25th international conference on Advanced Information Systems Engineering
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The introduction of new information systems has many organizational, economic, and social effects. It is generally accepted that the implementation of workflow systems (WFSs) cannot be seen just as a technological activity. However, although WFSs has been an important technology for almost a decade, there is still a lack of empirical data regarding its effects. Therefore, the field is open to speculation. For example: while one community believes that WFSs will disburden office workers from simple routine tasks, another community argues that WFSs would lead to monotonous 'chain production'. What are the main findings of the qualitative study? Through the use of WFSs the quality of output of business processes increased: documents became more uniform since processes were under closer control. The implementation of WFS led to modifications in the processes; however, business process reengineering was not carried out in any of the cases analyzed. Additionally the study revealed that overall job satisfaction was influenced positively. Interestingly, for the lower management WFSs led to a disempowerment. From an economic point of view it may be interesting that the use of WFSs led to a significant reduction in cycle time and an increase in productivity. Overall it can be said that the positive effects of WFSs outbalanced the negative effects.