An overview of workflow management: from process modeling to workflow automation infrastructure
Distributed and Parallel Databases - Special issue on software support for work flow management
Adept_flex—Supporting Dynamic Changes of Workflows Without Losing Control
Journal of Intelligent Information Systems - Special issue on workflow management systems
A comprehensive approach to flexibility in workflow management systems
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Techniques for Supporting Dynamic and Adaptive Workflow
Computer Supported Cooperative Work
A Light Workflow Management System Using SimpleProcess Models
Computer Supported Cooperative Work
Beyond workflow management: product-driven case handling
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Workflow management: models, methods, and systems
Workflow management: models, methods, and systems
Age of Spiritual Machines: When Computers Exceed Human Intelligence
Age of Spiritual Machines: When Computers Exceed Human Intelligence
Database Support for Workflow Management: The Wide Project
Database Support for Workflow Management: The Wide Project
The Effects of Workflow Systems on Organizations: A Qualitative Study
Business Process Management, Models, Techniques, and Empirical Studies
Workflow Management Systems and ERP Systems: Differences, Commonalities, and Applications
Information Technology and Management
Case handling: a new paradigm for business process support
Data & Knowledge Engineering
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Workflow management systems are very adequate for supporting the flow of work through enterprises, but do not deliver coordination support to end-users within the work items they perform. In this paper, the concept of case management is introduced, which specifically targets this type of support. Its associated technology is intended to be used as a harmonious extension of workflow technology, instead of a competing system. A discussion in some depth is presented of the concept, methods, and technology of case management, as well as experiences with its application in industry.