Support of cooperative work by electronic circulation folders
COCS '90 Proceedings of the ACM SIGOIS and IEEE CS TC-OA conference on Office information systems
Groupware: some issues and experiences
Communications of the ACM
Exceptions and exception handling in computerized information processes
ACM Transactions on Information Systems (TOIS)
Introduction to groupware, workflow, and workgroup computing
Introduction to groupware, workflow, and workgroup computing
Dynamic change within workflow systems
COCS '95 Proceedings of conference on Organizational computing systems
Why interaction is more powerful than algorithms
Communications of the ACM
Workflow handbook 1997
Adept_flex—Supporting Dynamic Changes of Workflows Without Losing Control
Journal of Intelligent Information Systems - Special issue on workflow management systems
Declarative workflows that support easy modification and dynamic browsing
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Production workflow: concepts and techniques
Production workflow: concepts and techniques
On the automatic generation of workflow processes based on product structures
Computers in Industry
A programming model for active documents
UIST '00 Proceedings of the 13th annual ACM symposium on User interface software and technology
Beyond workflow management: product-driven case handling
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Internet-Based Workflow Management: Towards a Semantic Web
Internet-Based Workflow Management: Towards a Semantic Web
Introduction to the Special Issue on Adaptive WorkflowSystems
Computer Supported Cooperative Work
Exterminating the Dynamic Change Bug: A Concrete Approach to Support Workflow Change
Information Systems Frontiers
The Integration of Rule Systems and Database Systems
IEEE Transactions on Knowledge and Data Engineering
Distributed and Parallel Databases
ER '96 Proceedings of the 15th International Conference on Conceptual Modeling
Implementation of a Cooperative Agent Architecture Based on the Language-Action Perspective
ATAL '97 Proceedings of the 4th International Workshop on Intelligent Agents IV, Agent Theories, Architectures, and Languages
Formal Foundation and Conceptual Design of Dynamic Adaptations in a Workflow Management System
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
Workflow Management: Models, Methods, and Systems
Workflow Management: Models, Methods, and Systems
Crossing Organizational Boundaries with Mobile Agents in Electronic Service Markets
Integrated Computer-Aided Engineering
Deadline-based escalation in process-aware information systems
Decision Support Systems
A process-based methodology for designing event-based mobile composite applications
Data & Knowledge Engineering
Enhancing the efficiency of supply chain processes through web services
Information Systems Frontiers
Mining unconnected patterns in workflows
Information Systems
An expert system for dynamic re-coordination of distributed workflows
Expert Systems with Applications: An International Journal
Exploring the CSCW spectrum using process mining
Advanced Engineering Informatics
Mining process models with non-free-choice constructs
Data Mining and Knowledge Discovery
Workflow management versus case handling: results from a controlled software experiment
Proceedings of the 2008 ACM symposium on Applied computing
Terminability and compensatibility of cycles in business processes with a process-oriented trigger
Data & Knowledge Engineering
Data & Knowledge Engineering
Specification and Verification of Artifact Behaviors in Business Process Models
ICSOC '07 Proceedings of the 5th international conference on Service-Oriented Computing
On the Duality of Information-Centric and Activity-Centric Models of Business Processes
CAiSE '08 Proceedings of the 20th international conference on Advanced Information Systems Engineering
Supporting Flexible Processes through Recommendations Based on History
BPM '08 Proceedings of the 6th International Conference on Business Process Management
On the Formal Semantics of Change Patterns in Process-Aware Information Systems
ER '08 Proceedings of the 27th International Conference on Conceptual Modeling
Designing Case Handling Systems
Transactions on Petri Nets and Other Models of Concurrency I
Control and data dependencies in business processes based on semantic business activities
Proceedings of the 10th International Conference on Information Integration and Web-based Applications & Services
Data & Knowledge Engineering
Process-Aware Information Systems: Lessons to Be Learned from Process Mining
Transactions on Petri Nets and Other Models of Concurrency II
Flexibility in Process-Aware Information Systems
Transactions on Petri Nets and Other Models of Concurrency II
On managing business processes variants
Data & Knowledge Engineering
Data & Knowledge Engineering
The Declarative Approach to Business Process Execution: An Empirical Test
CAiSE '09 Proceedings of the 21st International Conference on Advanced Information Systems Engineering
Rules and Norms: Requirements for Rule Interchange Languages in the Legal Domain
RuleML '09 Proceedings of the 2009 International Symposium on Rule Interchange and Applications
Science of Computer Programming
Modeling business contexture and behavior using business artifacts
CAiSE'07 Proceedings of the 19th international conference on Advanced information systems engineering
Automating standard operating procedures in intensive care
CAiSE'07 Proceedings of the 19th international conference on Advanced information systems engineering
Change patterns and change support features in process-aware information systems
CAiSE'07 Proceedings of the 19th international conference on Advanced information systems engineering
Proceedings of the 14th Conference on Pattern Languages of Programs
Declarative process modeling with business vocabulary and business rules
OTM'07 Proceedings of the 2007 OTM confederated international conference on On the move to meaningful internet systems - Volume Part I
A framework for light-weight composition and management of ad-hoc business processes
TAMODIA'07 Proceedings of the 6th international conference on Task models and diagrams for user interface design
On the discovery of preferred work practice through business process variants
ER'07 Proceedings of the 26th international conference on Conceptual modeling
Constraint-based workflow models: change made easy
OTM'07 Proceedings of the 2007 OTM Confederated international conference on On the move to meaningful internet systems: CoopIS, DOA, ODBASE, GADA, and IS - Volume Part I
Dynamic, extensible and context-aware exception handling for workflows
OTM'07 Proceedings of the 2007 OTM Confederated international conference on On the move to meaningful internet systems: CoopIS, DOA, ODBASE, GADA, and IS - Volume Part I
An application of rough set concepts to workflow management
RSKT'08 Proceedings of the 3rd international conference on Rough sets and knowledge technology
Towards formal analysis of artifact-centric business process models
BPM'07 Proceedings of the 5th international conference on Business process management
A phased deployment of a workflow infrastructure in the enterprise architecture
BPM'07 Proceedings of the 2007 international conference on Business process management
A vocabulary and execution model for declarative service orchestration
BPM'07 Proceedings of the 2007 international conference on Business process management
Journal of Biomedical Informatics
Infusing agility in business processes through an event-centric approach
International Journal of Business Information Systems
Mining process models with prime invisible tasks
Data & Knowledge Engineering
RuMoR: monitoring and recovery for BPEL applications
Proceedings of the IEEE/ACM international conference on Automated software engineering
A flexible, object-centric approach for business process modelling
Service Oriented Computing and Applications
A collaborative approach to maturing process-related knowledge
BPM'10 Proceedings of the 8th international conference on Business process management
Guided recovery for web service applications
Proceedings of the eighteenth ACM SIGSOFT international symposium on Foundations of software engineering
Product-based workflow support
Information Systems
Ensuring compliance with semantic constraints in process adaptation with rule-based event processing
RuleML'10 Proceedings of the 2010 international conference on Semantic web rules
Measuring process flexibility and agility
Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance
Collaborative coordination of activities with temporal dependencies
OTM'10 Proceedings of the 2010 international conference on On the move to meaningful internet systems - Volume Part I
Semantics of business process vocabulary and process rules
Proceedings of the 4th India Software Engineering Conference
Context-aware process mining framework for business process flexibility
Proceedings of the 12th International Conference on Information Integration and Web-based Applications & Services
Monitoring and recovery of web service applications
The smart internet
Monitoring and recovery of web service applications
The smart internet
Introducing the guard-stage-milestone approach for specifying business entity lifecycles
WS-FM'10 Proceedings of the 7th international conference on Web services and formal methods
Proceedings of the 5th ACM international conference on Distributed event-based system
CAiSE'11 Proceedings of the 23rd international conference on Advanced information systems engineering
A method for security governance, risk, and compliance (GRC): a goal-process approach
Foundations of security analysis and design VI
Empirical research in business process management: introduction to the special issue
Information Systems and e-Business Management
BPM'11 Proceedings of the 9th international conference on Business process management
WI-IAT '11 Proceedings of the 2011 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology - Volume 03
Toward a theory of managing creativity-intensive processes: a creative industries study
Information Systems and e-Business Management
OntoMetaWorkflow: an ontology for representing data and users in workflows
CAEPIA'11 Proceedings of the 14th international conference on Advances in artificial intelligence: spanish association for artificial intelligence
On-the-fly adaptation of crisis response information system
Proceedings of the International Conference on Management of Emergent Digital EcoSystems
WISE'06 Proceedings of the 7th international conference on Web Information Systems
Balancing flexibility and security in adaptive process management systems
OTM'05 Proceedings of the 2005 Confederated international conference on On the Move to Meaningful Internet Systems - Volume >Part I
Introducing case management: opening workflow management’s black box
BPM'06 Proceedings of the 4th international conference on Business Process Management
IT support for release management processes in the automotive industry
BPM'06 Proceedings of the 4th international conference on Business Process Management
Data–driven process control and exception handling in process management systems
CAiSE'06 Proceedings of the 18th international conference on Advanced Information Systems Engineering
A generic import framework for process event logs
BPM'06 Proceedings of the 2006 international conference on Business Process Management Workshops
A declarative approach for flexible business processes management
BPM'06 Proceedings of the 2006 international conference on Business Process Management Workshops
Flexibility of data-driven process structures
BPM'06 Proceedings of the 2006 international conference on Business Process Management Workshops
Event-Based coordination of process-oriented composite applications
BPM'05 Proceedings of the 3rd international conference on Business Process Management
A portable approach to exception handling in workflow management systems
ODBASE'06/OTM'06 Proceedings of the 2006 Confederated international conference on On the Move to Meaningful Internet Systems: CoopIS, DOA, GADA, and ODBASE - Volume Part I
Worklets: a service-oriented implementation of dynamic flexibility in workflows
ODBASE'06/OTM'06 Proceedings of the 2006 Confederated international conference on On the Move to Meaningful Internet Systems: CoopIS, DOA, GADA, and ODBASE - Volume Part I
Synergizing standard and ad-hoc processes
PAKM'06 Proceedings of the 6th international conference on Practical Aspects of Knowledge Management
The critical success factors of business process management
International Journal of Information Management: The Journal for Information Professionals
A novel approach to modeling context-aware and social collaboration processes
CAiSE'12 Proceedings of the 24th international conference on Advanced Information Systems Engineering
Process redesign for liquidity planning in practice: an empirical assessment
CAiSE'12 Proceedings of the 24th international conference on Advanced Information Systems Engineering
Multilevel business process modeling: motivation, approach, design issues, and applications
Proceedings of the 5th Ph.D. workshop on Information and knowledge
Capabilities and levels of maturity in IT-Based case management
BPM'12 Proceedings of the 10th international conference on Business Process Management
Managing and tracing the traversal of process clouds with templates, agendas and artifacts
BPM'12 Proceedings of the 10th international conference on Business Process Management
Adaptive case management in the social enterprise
ICSOC'12 Proceedings of the 10th international conference on Service-Oriented Computing
A Notation for the Task-Oriented Modeling of Business Processes
International Journal of Human Capital and Information Technology Professionals
Journal of Database Management
Foundations of data-aware process analysis: a database theory perspective
Proceedings of the 32nd symposium on Principles of database systems
Flexible Process Compliance with Semantic Constraints Using Mixed-Integer Programming
INFORMS Journal on Computing
Empirical Evaluation of Test Driven Modeling
International Journal of Information System Modeling and Design
Enabling ad-hoc business process adaptations through event-driven task decoupling
CAiSE'13 Proceedings of the 25th international conference on Advanced Information Systems Engineering
Modeling and enacting complex data dependencies in business processes
BPM'13 Proceedings of the 11th international conference on Business Process Management
Splitting GSM schemas: a framework for outsourcing of declarative artifact systems
BPM'13 Proceedings of the 11th international conference on Business Process Management
A survey of change management in service-based environments
Service Oriented Computing and Applications
Model-as-you-go: An Approach for an Advanced Infrastructure for Scientific Workflows
Journal of Grid Computing
Computational Coordination Mechanisms: A tale of a struggle for flexibility
Computer Supported Cooperative Work
Investigating the success of operational business process management systems
Information Technology and Management
Engineering commitment-based business protocols with the 2CL methodology
Autonomous Agents and Multi-Agent Systems
Representations of Artifact-Centric Business Processes
International Journal of Productivity Management and Assessment Technologies
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Case handling is a new paradigm for supporting flexible and knowledge intensive business processes. It is strongly based on data as the typical product of these processes. Unlike workflow management, which uses predefined process control structures to determine what should be done during a workflow process, case handling focuses on what can be done to achieve a business goal. In case handling, the knowledge worker in charge of a particular case actively decides on how the goal of that case is reached, and the role of a case handling system is assisting rather than guiding her in doing so. In this paper, case handling is introduced as a new paradigm for supporting flexible business processes. It is motivated by comparing it to workflow management as the traditional way to support business processes. The main entities of case handling systems are identified and classified in a meta model. Finally, the basic functionality and usage of a case handling system is illustrated by an example.