Software metrics: establishing a company-wide program
Software metrics: establishing a company-wide program
An overview of workflow management: from process modeling to workflow automation infrastructure
Distributed and Parallel Databases - Special issue on software support for work flow management
The agile virtual enterprise: cases, metrics, tools
The agile virtual enterprise: cases, metrics, tools
Enterprise Architecture Integration in E-Government
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 5 - Volume 05
Case handling: a new paradigm for business process support
Data & Knowledge Engineering
A Complex Adaptive System Perspective of Enterprise Architecture in Electronic Government
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 04
Business Process Management: Concepts, Languages, Architectures
Business Process Management: Concepts, Languages, Architectures
A Survey on the Flexibility Requirements Related to Business Processes and Modeling Artifacts
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Enterprise Systems and Business Process Agility - A Case Study
HICSS '09 Proceedings of the 42nd Hawaii International Conference on System Sciences
A Flexible, Event-Driven, Service-Oriented Architecture for Orchestrating Service Delivery
IEEE Intelligent Systems
Enabling flexible processes by ECA orchestration architecture
Proceedings of the 3rd international conference on Theory and practice of electronic governance
Design and natural science research on information technology
Decision Support Systems
Web services and flexible business processes: towards the adaptive enterprise
Information and Management
Business process management: a survey
BPM'03 Proceedings of the 2003 international conference on Business process management
Trade-offs in the performance of workflows: quantifying the impact of best practices
BPM'07 Proceedings of the 2007 international conference on Business process management
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In their attempt to improve their systems and architectures, organizations need to be aware of the types of flexibility and agility and the current level of each type of flexibility and agility. Flexibility is the general ability to react to changes, whilst agility is the speed in responding to variety and changes Both flexibility and agility are diverse concepts that are hard to grasp. In this paper the types of flexibility and agility of business processes is discussed on a foundation level and an approach to measure the level of flexibility and agility is proposed. A case study of the flexibility and agility measurement is used to demonstrate the approach. The illustration is used to discuss the difficulties and limitations of the measurement approach. There is no uniform definition of or view on flexibility and agility. This makes it hard to develop a measurement approach. Furthermore, as business processes can be different, this might result in different metrics for measuring the level of flexibility and agility. There is no single measure and for each type of business process and flexibility and agility should always measure by a combination of metrics. In addition, both qualitative and quantitative metrics should be used to measure the level of flexibility and agility.