Measuring process flexibility and agility
Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance
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Agility has become a key competency today as businesses face uncertain and volatile environment. Organizations operating in highly dynamic environments need agile processes. Existing information technology infrastructure and systems including enterprise systems with their ability to achieve organizational integration pose a serious challenge to process agility, even though they have made business processes cost efficient. With enterprise systems in most of the large and medium sized enterprises, this paper analyses the impact of enterprise system on business process agility. Using a case study approach, this study observes that the characteristics integration and standardization have a varying influence on the firm's ability to build agility.