Case handling: a new paradigm for business process support
Data & Knowledge Engineering
A phased deployment of a workflow infrastructure in the enterprise architecture
BPM'07 Proceedings of the 2007 international conference on Business process management
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John from the claims department at InsuranceCo is quite dissatisfied after his exploratory study of some popular work-flow engines available in the market. In his opinion, they all act like some "Big Brother" who needs complete control over all existing information systems. John considers their claim handling process that is enacted by such a workflow engine, but for which a specific activity can be executed without intervention of the engine. However, in that case, the state of the running process will not be updated in the workflow engine and as a consequence it will be erroneous. Stateless Process Enactment facilitates the construction of a work-flow engine, in which the state of processes is not explicitly stored.