Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
An overview of workflow management: from process modeling to workflow automation infrastructure
Distributed and Parallel Databases - Special issue on software support for work flow management
BPMS: business process management systems
ACM SIGOIS Bulletin - Special issue: business process reengineering
Issues and opinion on structural equation modeling
MIS Quarterly
Tolerating Deviations in Process Support Systems via Flexible Enactment of Process Models
IEEE Transactions on Software Engineering
Data & Knowledge Engineering - Special issue on ER '96
A comprehensive approach to flexibility in workflow management systems
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
International Journal of Human-Computer Studies
ML-DEWS: Modeling Language to Support Dynamic Evolution within Workflow Systems
Computer Supported Cooperative Work
A Light Workflow Management System Using SimpleProcess Models
Computer Supported Cooperative Work
The measurement of user information satisfaction
Communications of the ACM
Process descriptions as organisational accounting devices: the dual use of workflow technologies
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Workflow management: models, methods, and systems
Workflow management: models, methods, and systems
Database Support for Workflow Management: The Wide Project
Database Support for Workflow Management: The Wide Project
Measuring and Managing Knowledge
Measuring and Managing Knowledge
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
Process Aware Information Systems: Bridging People and Software Through Process Technology
Process Aware Information Systems: Bridging People and Software Through Process Technology
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
Case handling: a new paradigm for business process support
Data & Knowledge Engineering
The implementation of business process reengineering
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Survey research methodology in management information systems: an assessment
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Measuring KMS success: a respecification of the DeLone and McLean's model
Information and Management
Business process mining: An industrial application
Information Systems
Workflow from within and without: technology and cooperative work on the print industry shopfloor
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Journal of Management Information Systems
Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
International Journal of Electronic Commerce
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Web services and business process management
IBM Systems Journal
Re-examining perceived ease of use and usefulness
MIS Quarterly
Identifying and Testing the Inhibitors of Technology Usage Intentions
Information Systems Research
Information Resources Management Journal
Hi-index | 0.00 |
Business process management systems (BPMS) belong to a class of enterprise information systems that are characterized by the dependence on explicitly modeled process logic. Through the process logic, it is relatively easy to manage explicitly the routing and allocation of work items along a business process through the system. Inspired by the DeLone and McLean framework, we theorize that these process-aware system features are important attributes of system quality, which in turn will elevate key user evaluations such as perceived usefulness, and usage satisfaction. We examine this theoretical model using data collected from four different, mostly mature BPM system projects. Our findings validate the importance of input quality as well as allocation and routing attributes as antecedents of system quality, which, in turn, determines both usefulness and satisfaction with the system. We further demonstrate how service quality and workflow dependency are significant precursors to perceived usefulness. Our results suggest the appropriateness of a multi-dimensional conception of system quality for future research, and provide important design-oriented advice for the design and configuration of BPMSs.