Identifying and Testing the Inhibitors of Technology Usage Intentions

  • Authors:

  • Ronald T. Cenfetelli;Andrew Schwarz

  • Affiliations:

  • Sauder School of Business, University of British Columbia, Vancouver, British Columbia V6T 1Z2, Canada;E. J. Ourso College of Business, Louisiana State University, Baton Rouge, Louisiana 70803

  • Venue:
  • Information Systems Research
  • Year:
  • 2011

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Abstract

An important area of information systems (IS) research has been the identification of the individual-level beliefs that enable technology acceptance such as the usefulness, reliability, and flexibility of a system. This study posits the existence of additional beliefs that inhibit usage intentions and thus foster technology rejection rather than acceptance. We theorize that these inhibitors are more than just the antipoles of enablers (e.g., the opposite of usefulness or reliability) and so are distinct constructs worthy of their own investigation. Inhibitors are proposed to have effects on usage intentions beyond that of enablers as well as effects on enablers themselves. We report on a series of empirical studies designed to test the existence and effects of inhibitors. A candidate set of six inhibitors is shown to be distinct from enablers. These inhibitors are subsequently tested in a field study of 387 individuals nested within 32 different websites. Effects at both individual and website unit levels of analysis are tested using multilevel modeling. We find that inhibitors have negative effects on usage intentions, as well as on enablers, and these effects vary contingent upon individual or website unit levels of analysis. The overall results support the existence and importance of inhibitors in explaining individual intent to use---or not use---technology.