A review of MIS research and disciplinary development
Journal of Management Information Systems
Task-technology fit and individual performance
MIS Quarterly
Attitudes towards technology use in public zones: the influence of external factors on ATM use
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Technology acceptance model for internet banking: an invariance analysis
Information and Management
Comparing Customer Valve Creation in Internet and Mobile Banking
ICMB '05 Proceedings of the International Conference on Mobile Business
A review for mobile commerce research and applications
Decision Support Systems
Value-based Adoption of Mobile Internet: An empirical investigation
Decision Support Systems
Factors affecting payment choices in online auctions: a study of eBay traders
Decision Support Systems
Adoption of internet banking: an empirical study in Hong Kong
Decision Support Systems
Reconceptualizing System Usage: An Approach and Empirical Test
Information Systems Research
Customer-perceived value of e-financial services: a means-end approach
International Journal of Electronic Finance
Mobile banking in Germany: a strategic perspective
International Journal of Electronic Finance
Segmenting bank customers by resistance to mobile banking
International Journal of Mobile Communications
An overview of mobile banking adoption among the urban community
International Journal of Mobile Communications
Consumer value creation in mobile banking services
International Journal of Mobile Communications
Mobile banking: concept and potential
International Journal of Mobile Communications
Information and Management
A critical review of the literature on spreadsheet errors
Decision Support Systems
Predicting and explaining the adoption of online trading: An empirical study in Taiwan
Decision Support Systems
Electronic Commerce Research and Applications
A review of research on e-marketplaces 1997-2008
Decision Support Systems
Identifying and Testing the Inhibitors of Technology Usage Intentions
Information Systems Research
Communication strategies to overcome functional and psychological resistance to Internet banking
International Journal of Information Management: The Journal for Information Professionals
Enhancing financial performance with social media: An impression management perspective
Decision Support Systems
International Journal of Information Management: The Journal for Information Professionals
Hi-index | 0.00 |
The increased availability of electronically mediated self-service technologies in the banking industry has changed the way banks service their customers. Banking customers today can access, through a variety of different channels, sets of powerful tools which allow them to conduct analyses, make decisions and enact financial transactions via working from their home, office or elsewhere. Following practice, research into the adoption and use of electronic banking channels has grown substantially over the last three decades. However, banks seek further growth in consumer electronic banking. Prior research may not have identified all the issues involved in adoption and use and may be limited in other ways. Scholars face challenges researching this area due to fragmented findings and methods over three decades of study. The aim of this paper, therefore, is to empirically determine the 'state-of-play' of research in this field. Using a systematic and comprehensive review of 247 peer-reviewed articles from key research outlets, this paper reveals theories and methods used to study adoption of electronic banking channel at the individual level. Among other things, the findings indicate domains and issues which have been well- or under-researched, conceptual frameworks and principles which have been lightly- or substantially-drawn upon, as well as research methods which have been heavily- or under-utilized. In order to advance research in electronic banking, future researchers should consider diversifying their theoretical and methodological approaches using the opportunities uncovered in our findings.