Internet-based e-banking and consumer attitudes: an empirical study
Information and Management
Assessment of Today's Mobile Banking Applications from the View of Customer Requirements
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7 - Volume 7
International Journal of Electronic Commerce
Measuring mobile banking customers' channel attribute preferences in service consumption
International Journal of Mobile Communications
Consumer value creation in mobile banking services
International Journal of Mobile Communications
Identifying the limitations and capabilities of m-commerce services in GSM networks
International Journal of Mobile Communications
An efficient wireless transmission method for m-commerce
International Journal of Mobile Communications
M-banking services in Japan: a strategic perspective
International Journal of Mobile Communications
Mobile banking: concept and potential
International Journal of Mobile Communications
Mobile communications and mobile services
International Journal of Mobile Communications
Mapping the reasons for resistance to Internet banking: A means-end approach
International Journal of Information Management: The Journal for Information Professionals
Cell phone banking: predictors of adoption in South Africa-an exploratory study
International Journal of Information Management: The Journal for Information Professionals
Assessing user experiences and usage intentions of m-banking service
International Journal of Mobile Communications
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The objective of the study is to explore bank customers' varying reasons for resisting mobile banking services. Before being adopted, all innovations face various types of resistance that may paralyse customers' desire to adopt an innovation. Following Ram and Sheth (1989), resistance was measured with five barriers, namely, usage barrier, value barrier, risk barrier, tradition barrier and image barrier. An internet questionnaire was developed and 1,540 responses from the non-users of mobile banking were collected. The results of the cluster analysis showed that different bank customers do indeed have different reasons for resisting mobile banking. The study provides academics and bank managers with an enhanced understanding of the different reasons inhibiting mobile banking adoption and the consumer demographics that determine such resistance.