Placing links in mobile banking application
Proceedings of the 7th international conference on Human computer interaction with mobile devices & services
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International Journal of Human-Computer Studies
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International Journal of Mobile Communications
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International Journal of Mobile Communications
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International Journal of Mobile Communications
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International Journal of Mobile Communications
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Electronic Commerce Research and Applications
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International Journal of Mobile Communications
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EURASIP Journal on Advances in Signal Processing - Special issue on recent advances in biometric systems: a signal processing perspective
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IIT'09 Proceedings of the 6th international conference on Innovations in information technology
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International Journal of Mobile Communications
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International Journal of Technology and Human Interaction
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Mobile banking is a subset of electronic banking which underlies not only the determinants of the banking business but also the special conditions of mobile commerce. This paper analyzes customer needs and expectations from the mobile applications' view and from the banking view in order to derive a defined set of requirements. Based on these results, existing mobile banking applications are assessed. Their major shortcomings are explained, opportunities for their improvement are shown and the impact of upcoming new technology is discussed. The outcome of the paper is a defined set of customer requirements to mobile banking applications, the identification and assessment of four standard types of current mobile banking applications and an explanation of major failure reasons along with opportunities for their improvement.